cancel
Showing results for 
Search instead for 
Did you mean: 

IP Profile for your line is - 135 Kbps - what do I do?

stuartwalker
Grafter
Posts: 28
Registered: 09-03-2011

IP Profile for your line is - 135 Kbps - what do I do?

I was suffering chronic download performance. Pings to google were about 27mS with nothing running but they ramped to 2000mS when any degree of downloading was activated.
Having run the http://www.speedtester.bt.com/ I get the following resuts.
Download speedachieved during the test was - 76 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :4512 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
I am (now) plugged into the test socket and nothing seems to be improving.
7 REPLIES
stuartwalker
Grafter
Posts: 28
Registered: 09-03-2011

Re: IP Profile for your line is - 135 Kbps - what do I do?



System Up Time 00:45:16
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 19196 19769 0 2642 1973 00:44:42
LAN 10M/100M 20184 20132 0 2148 2783 00:45:11
WLAN 11M/54M 0 0 0 0 0 00:00:00
ADSL Link Downstream Upstream
Connection Speed 4512 kbps 448 kbps
Line Attenuation 40.0 db 25.0 db
Noise Margin 12.2 db 23.0 db
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: IP Profile for your line is - 135 Kbps - what do I do?

HI stuartwalker,
You've had quite a lot of drops on your line (see below) which will have caused your profile to drop. Have a look here for some tips on troubleshooting a dropping connection.

Jojo Smiley
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: IP Profile for your line is - 135 Kbps - what do I do?

Quote from: stuartwalker
I am (now) plugged into the test socket and nothing seems to be improving.

Quote from: stuartwalker
System Up Time 00:45:16
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 19196 19769 0 2642 1973 00:44:42
LAN 10M/100M 20184 20132 0 2148 2783 00:45:11
WLAN 11M/54M 0 0 0 0 0 00:00:00
ADSL Link Downstream Upstream
Connection Speed 4512 kbps 448 kbps
Line Attenuation 40.0 db 25.0 db
Noise Margin 12.2 db 23.0 db

You'll need a lot longer than that as a continuous connection before BT will raise your IP Profile.
If your line stays totally stable with few errors JoJo may be able to ask for your noise margin to be lowered which will increase your sync speed further.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
stuartwalker
Grafter
Posts: 28
Registered: 09-03-2011

Re: IP Profile for your line is - 135 Kbps - what do I do?

OK, There were line interruptions because I've been swapping routers (replaced my Netgear with a Belkin). In proving out the DDNS settings on the Belkin were working I've needed to restart quite a few times.
I noticed the slowness yesterday and I've been swapping around thinking the problem was with the new router. Are you saying that this will have worsened the situation?
And why does the restriction go all the way down to 135kb!!?! That's absurdly slow.
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: IP Profile for your line is - 135 Kbps - what do I do?

Unfortunately restarts may have been the cause.
For testing DDNS updates if you can disconnect/reconnect through the router interface rather than reboot it keeps sync with the exchange and doesn't have the same adverse affect.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
stuartwalker
Grafter
Posts: 28
Registered: 09-03-2011

Re: IP Profile for your line is - 135 Kbps - what do I do?

Update: to my surprise everything seems to be working normally today.
The impression that I was give was that this should have taken several days.

System Up Time 21:49:12
Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 1035004 1318845 0 1566 19186 20:15:14
LAN 10M/100M 1364571 1202423 0 18776 2266 21:49:07
WLAN 11M/54M 0 0 0 0 0 00:00:00
ADSL Link Downstream Upstream
Connection Speed 4448 kbps 448 kbps
Line Attenuation 40.0 db 25.0 db
Noise Margin 12.2 db 23.0 db

Download speedachieved during the test was - 3166 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :4448 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3500 Kbps
Community Veteran
Posts: 26,657
Thanks: 884
Fixes: 10
Registered: 10-04-2007

Re: IP Profile for your line is - 135 Kbps - what do I do?

Big increases in sync speed are supposed to mean that the IP profile rises quicker. It doesn't always work like that which is why we say longer and set the expectations low in the hope that you get a pleasant surprise!
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)