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IP Profile dropped
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IP Profile dropped
09-01-2013 2:28 PM
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Router threw a wobbly earlier this morning so ended up disconnecting router &modem.
But why is my IP Profile now only 38 Mbps when it was about 52 Mbps last week? Any way to get it increased again?
thanks
Neil
But why is my IP Profile now only 38 Mbps when it was about 52 Mbps last week? Any way to get it increased again?
thanks
Neil
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Re: IP Profile dropped
09-01-2013 3:09 PM
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Hi Neil,
It looks like when we changed your account to unlimited it has placed an order to change your speed product that you're on. I've placed another order which will complete tomorrow and get your speeds back to what they were and you're also on unlimited as of tomorrow.
It looks like when we changed your account to unlimited it has placed an order to change your speed product that you're on. I've placed another order which will complete tomorrow and get your speeds back to what they were and you're also on unlimited as of tomorrow.
Message 2 of 8
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Re: IP Profile dropped
09-01-2013 8:40 PM
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So i should get back to the 80/20 with unlimited?
Thanks
Neil
Thanks
Neil
Message 3 of 8
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Re: IP Profile dropped
10-01-2013 10:00 AM
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That's right
Message 4 of 8
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Re: IP Profile dropped
10-01-2013 7:36 PM
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Saw the messages telling me everything had completed OK. so when I arrived home this evening, I disconnected/reconnected both router & Modem just in case it needed a re-sych to get the 'proper IPProfile. Now, what I've got is:-
Plus line speed says:-
Estimated line speed:
33Mb (Accurate to within +/- 1Mbit) - Checked on 2012-12-20 08:50:49
Current line speed:
37 Mb
BT tester says:-
Download speedachieved during the test was - 36.8 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-0 Mbps.
IP Profile for your line is - 63.06 Mbps.
I'm now very confused - I still only getting the same performance as before the changesy?
Plus line speed says:-
Estimated line speed:
33Mb (Accurate to within +/- 1Mbit) - Checked on 2012-12-20 08:50:49
Current line speed:
37 Mb
BT tester says:-
Download speedachieved during the test was - 36.8 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-0 Mbps.
IP Profile for your line is - 63.06 Mbps.
I'm now very confused - I still only getting the same performance as before the changesy?
Message 5 of 8
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Re: IP Profile dropped
11-01-2013 9:25 AM
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Your profile on our systems was still sat at 37MB/s that's now at at 63MB/s, let me know your results.
Message 6 of 8
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Re: IP Profile dropped
11-01-2013 10:25 AM
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Chris,
I can't resist this one... I think you might have put a capital B where you meant to put a small b.... but in case you really mean we can get gigabit speeds on Plusnet... can I have it? 🙂
Thanks
Tim
I can't resist this one... I think you might have put a capital B where you meant to put a small b.... but in case you really mean we can get gigabit speeds on Plusnet... can I have it? 🙂
Thanks
Tim
Message 7 of 8
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Re: IP Profile dropped
11-01-2013 10:36 AM
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oops - my typo! :P.
But now I'm a happy buuny - Plusnet profile now at 61 and I'm getting:-
Download Speed
59.42 Mbps
Download speedachieved during the test was - 59.42 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-0 Mbps.
IP Profile for your line is - 63.06 Mbps
Upload Speed
13.28 Mbps
Upstream Rate IP profile on your line is - 20 Mbps.
which on wireless for me is awesome
Thanks guys
But now I'm a happy buuny - Plusnet profile now at 61 and I'm getting:-
Download Speed
59.42 Mbps
Download speedachieved during the test was - 59.42 Mbps
For your connection, the acceptable range of speeds is 16 Mbps-0 Mbps.
IP Profile for your line is - 63.06 Mbps
Upload Speed
13.28 Mbps
Upstream Rate IP profile on your line is - 20 Mbps.
which on wireless for me is awesome
Thanks guys
Message 8 of 8
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