IP Profile change please

[#1]

Hi DBB,
we're doing everything we can to resolve this for you.
Jojo

[#2]

This looks like a bloody joke.. The speed you was geting wit ur prevous ISP and the speed you have been getin since nov. Plusnet is a joke. Iv been waitin since oct for a internet connaction, Which normaily takes 5-7days. And Still waiting. Plusnet have done three broadband order so they say and have givn me four activation date..all just seem like just lies.. Have been given another date which is this friday.. I really dnt have any hope what so ever.  Wat makes it worse is my nextdoor got internet with bt in 8 days with a new line. Which begs the question is it really bt or plusnet messing about. Anyway will be cancelin if not internet is provide by friday. Problem is that plusnet do get back to you but with no real info. I just think its a cheap ISP, providin dishonist broadband from yorksr. Hope they sort ur speed otherwise no point avin a internet with this company

[#3]

Another day, no change.
Download speedachieved during the test was - 1073 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :1440 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 1250 Kbps
Why the hell I ever transfered my broadband to you I'll never know, but I regret doing so.
I could NEVER recommend anyone to go with plus.net.
You are a disgrace.

[#4]

Another working day with no action to resolve this, makes it a full month now.

[#5]

Correction: another day of a line performing around the expected speed for the attenuation

[#6]

Quote from: jelv

Correction: another day of a line performing around the expected speed for the attenuation

I've reported your post for trawling. Dont post back as your comments are not appreciated or wanted. As I have already stated
"Stay out of things that do not concern you. I WAS on a stable IP profile of  2500. You do not have all the facts."

[#7]

Why must I phone you up to chase this fault. Its been over 72 hours since bt were looking into ths, and nothing has been done.

[#8]

You're in a queue; it appears to take around 4 days for each response to a fault ticket.
Whinging here or on the phone appears to sometimes get you skipped to the top of the queue; it's unclear why that is or how it's regarded to be fair.

[#9]

Quote from: DBB

Quote from: jelv Correction: another day of a line performing around the expected speed for the attenuation I've reported your post for trawling. Dont post back as your comments are not appreciated or wanted.

As has already being pointed out, you're asking for help in a public forum. If you don't want help from anyone other than plus.net, ask in private.

[#10]

Quote from: jheenan

You're in a queue; it appears to take around 4 days for each response to a fault ticket. Whinging here or on the phone appears to sometimes get you skipped to the top of the queue; it's unclear why that is or how it's regarded to be fair.

I was informed last night that they would get back to me with what BT did. This they have failed to do. This fault has been running for 32 days now. I beleive there SLA is 72 hours to pick up an original fault.
On phoning them they appear to want BT to visit my home, again. First visit showed the fault was nothing to do with me. For the last 4 weeks I've been ripped off with a [Censored] service, (which they have refunded a whole months broadband)), but all I want is the broadband I asked for.
And jelv is trawling, pure and simply.

[#11]

Well, good luck. 
My current fault has been ongoing since September, albeit it rather intermittently. Apparently it's currently with the specialist team in BT that deal with TAM failures.
Even if the fault is nothing to do with you, the engineer may well need to be plugged into your line to see the fault happening I guess, or to try and verify if he thinks he has fixed it.
(I'm not aware of any SLA.)

[#12]

plus net came basically go to hell. I'm waiting for my MAC code, and customer services hung up on me.
I was lied to when i signup up, and they are now stating I can only get 1250 on this line. Even with previous BT suppliers they were able to get 2000 out of this.
Bunch of cretins, I'll be moving my services somewhere else, and I do not expect to have to pay a disconnect fee as you've NEVER supplied the broadband promised.

[#13]

They have supplied the service you contracted for - up to 8MB depending upon your line!

[#14]

YOu really are a trawling [Censored]
"Stay out of things that do not concern you. I WAS on a stable IP profile of  2500. You do not have all the facts."
dick:quote