IP Profile change please
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IP Profile change please
22-10-2010 5:44 PM
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Thanks
Re: IP Profile change please
25-10-2010 5:12 PM
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Did you move over from an LLU provider, or was this a new provide?
I suspect the latter because the profile on BTs side has been set to 2Mb since the line was installed. It may go up, but LLU providers own their own exchange equipment and use different configurations which aren't necessarily available on BTs platform. We'll certainly try our best to get the speed up for you though.
Unfortunately however until your BT profile lifts changing the profile on our side won't make any difference. Is the router in the master socket, and is everything else plugged into the line filtered?
Re: IP Profile change please
25-10-2010 5:55 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP Profile change please
25-10-2010 7:44 PM
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Quote from: Matt Hi DBB,
Did you move over from an LLU provider, or was this a new provide?
I suspect the latter because the profile on BTs side has been set to 2Mb since the line was installed. It may go up, but LLU providers own their own exchange equipment and use different configurations which aren't necessarily available on BTs platform. We'll certainly try our best to get the speed up for you though.
Unfortunately however until your BT profile lifts changing the profile on our side won't make any difference. Is the router in the master socket, and is everything else plugged into the line filtered?
Moved from tiscali. Before the move I called (and also used the message popup) to check whether I could attain the same speed, and this was confirmed.
Router is in the master socket, as only 1 socket in house, and 1 phone also connected to the filter.
Link Information
Uptime: 0 days, 8:28:25
Modulation: G.992.1 Annex A
Bandwidth (Up/Down) [kbps/kbps]: 448 / 2.336
Data Transferred (Sent/Received) [MB/GB]: 117,92 / 2,73
Output Power (Up/Down) [dBm]: 11,5 / 17,5
Line Attenuation (Up/Down) [dB]: 31,5 / 61,0
SN Margin (Up/Down) [dB]: 19,0 / 6,5
Vendor ID (Local/Remote): TMMB / ALCB
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 10 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 845 / 0
FEC Errors (Up/Down): 98 / 9.621
CRC Errors (Up/Down): 0 / 327
HEC Errors (Up/Down): 0 / 285
Re: IP Profile change please
25-10-2010 8:16 PM
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Quote from: DBB Moved from tiscali. Before the move I called (and also used the message popup) to check whether I could attain the same speed, and this was confirmed.
They lied! For your attenuation a sync of 2336 is exactly as expected which gives an IP Profile of 2000. You'd have to consistently sync at 2848 kbps or higher to move up to the next IP Profile step.
LLU doesn't use IP Profile the way BT does which is why LLU speeds are frequently a little higher.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP Profile change please
25-10-2010 8:24 PM
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Heres the slightly better stats from router 2
VPI/VC 0/38 Protocol PPPoA Tx-Rate (kbps) 448 Rx-Rate (kbps) 2592 Tx-PDUs 6768 Rx-PDUs 9639 Tx-Errs 0 Rx-Errs 1
Max. Theoretical Speed (bits/sec) 2592000
Re: IP Profile change please
25-10-2010 9:12 PM
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Quote from: DBB I was actually told on the phone on saturday, that I could get a profile of 2500 on this line.
I can't see how they could say that. Try putting your attenuation in to http://www.kitz.co.uk/adsl/max_speed_calc.php
Do you know what your attenuation was before you moved over (I wouldn't have expected it to change by much)?
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP Profile change please
26-10-2010 1:50 PM
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Currently
ATU-C Current Tx Rate 2976000
ATU-R Current Tx Rate 448000
Ping is 85ms
Would that be a result of my jigging, or there putting interleaving on. Ping has only slighly increased.from about 70ms
Re: IP Profile change please
26-10-2010 3:08 PM
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It depends what wires you've changed and how. Do you mean you've removed a phone extension cable, or that you've changed the wiring in the sockets?
Either way, I'd definitely recommend (once you have your wiring sorted out to the point you're happy with it) putting the line details into the calculator Jelv has linked to above.
Re: IP Profile change please
26-10-2010 3:45 PM
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Re: IP Profile change please
26-10-2010 3:53 PM
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Could you advise how the router is connected to the phone line and PC? Are there any extension cables, or is the router directly in the master socket>
Re: IP Profile change please
26-10-2010 4:43 PM
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Quote from: DBB Router is in the master socket, as only 1 socket in house, and 1 phone also connected to the filter.
Re: IP Profile change please
29-10-2010 7:05 PM
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Re: IP Profile change please
30-10-2010 1:32 PM
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"As far as this speed in general is concerned, after having looked in to your area on an independent broadband monitoring website (http://www.samknows.com/broadband/broadband_checker) i can see that in your area and for your number we would expect to see a line speed of between 512kbps and 1mbps so a line profile of 2000kbps is actually significantly higher than what we would expect."
Sort it out, as even the link you provide shows I should be on a higher profile
2848 kbps 3392 kbps 2500 2560 Up to 2.5 Mbps
Edit.
Thank you. Profile has now been changed - although it really shouldn't get to the stage of me having to get pissed off to get things done.
Re: IP Profile change please
31-10-2010 1:42 AM
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