IP Profile bump?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: IP Profile bump?
IP Profile bump?
20-12-2011 11:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Estimated line speed:
8Mb (Accurate to within +/- 1Mbit) - Checked on 2011-12-13 07:45:29
Current line speed:
2 Mb
Quote Download speed achieved during the test was - 1707 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :4320 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
I was able to reach download speeds of up to 750kb/s but now it has dropped to 250kb/s.
Thanks.
Re: IP Profile bump?
20-12-2011 12:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your profile on BT and PN are both the same at 2000. Where are you seeing these speeds? Are you using any extension cables/sockets? Could you plug into the test socket so I can re-check your line?
Jojo
Re: IP Profile bump?
20-12-2011 4:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My brother disconnected the current router we're using now and replaced it with the original Thomson then switched them back. A day after doing that I noticed a speed drop from 700 kb/s to 250 kb/s max.
We're on wireless so we don't have any extension cables plugged in.. we also don't have a test socket.
dick:quote
Re: IP Profile bump?
20-12-2011 5:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Ok, make sure you don't have anything plugged in any extensions and run a BT speed test using a wired connection to the router. Once you've done that if you could post the results here we can look towards the next step.
Jojo
Re: IP Profile bump?
20-12-2011 5:55 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speed achieved during the test was - 1728 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :4320 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
These results are from a wired connection to the router.
Re: IP Profile bump?
20-12-2011 6:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
(If you leave everything as it is there's a chance it might correct itself overnight, but if not I'm sure the Digicare team will pick it up again for you in the morning.)
Re: IP Profile bump?
21-12-2011 8:35 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It does seem to be stuck. I'll reset the line and see if that kicks it into action. I'll keep an eye on it and let you know later.
Jojo
Re: IP Profile bump?
21-12-2011 12:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Profile bump?
21-12-2011 1:25 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
No it's not. I've just ran a check and you#re only getting a sync of 160k. Can you reboot the router for me please?
Jojo
Re: IP Profile bump?
21-12-2011 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have just reset the router as you asked. Hopefully the speed should increase?
Re: IP Profile bump?
21-12-2011 3:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
It's not looking much better. I've just tried ringing you to discuss.
Jojo
Re: IP Profile bump?
21-12-2011 4:09 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Profile bump?
21-12-2011 4:41 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for your time on the phone. Looks like the change of router has sorted it. We just need to wait for the BT profile to lift now.
Jojo
Re: IP Profile bump?
21-12-2011 5:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: IP Profile bump?
22-12-2011 7:48 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Download speed achieved during the test was - 107 Kbps
For your connection, the acceptable range of speeds is 50-250 Kbps.
Additional Information:
Your DSL Connection Rate :3904 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
Could it be stuck?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page