IP Profile bump?

[#1]

Is it possible to bump my IP profile? It seems to have dropped from around 4000 to 2000.

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Estimated line speed:     8Mb (Accurate to within +/- 1Mbit) - Checked on 2011-12-13 07:45:29 Current line speed:     2 Mb

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Download speed achieved during the test was - 1707 Kbps For your connection, the acceptable range of speeds is 400-2000 Kbps. Additional Information: Your DSL Connection Rate :4320 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 2000 Kbps

I was able to reach download speeds of up to 750kb/s but now it has dropped to 250kb/s.
Thanks.

[#2]

Hi Barrytrcy,
Your profile on BT and PN are both the same at 2000. Where are you seeing these speeds? Are you using any extension cables/sockets? Could you plug into the test socket so I can re-check your line?
Jojo

[#3]

Hi Jojo,
My brother disconnected the current router we're using now and replaced it with the original Thomson then switched them back. A day after doing that I noticed a speed drop from 700 kb/s to 250 kb/s max.
We're on wireless so we don't have any extension cables plugged in.. we also don't have a test socket.  
dick:quote

[#4]

Hi Barrytrcy,
Ok, make sure you don't have anything plugged in any extensions and run a BT speed test using a wired connection to the router. Once you've done that if you could post the results here we can look towards the next step.
Jojo

[#5]

Here you go.
Download speed achieved during the test was - 1728 Kbps
For your connection, the acceptable range of speeds is 400-2000 Kbps.
Additional Information:
Your DSL Connection Rate :4320 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 2000 Kbps
These results are from a wired connection to the router.

[#6]

I suspect the Digicare team monitoring this forum might have all gone home by now - at least you appear to be getting a usable download speed at the moment but at 4320 kbps synch the BT (and PN) profile ought to be nearer 3500kbps at a rough guess (unfortunately 2000 appears to be one of the commonest numbers for it to "stick" on, although that could be coincidence.)
(If you leave everything as it is there's a chance it might correct itself overnight, but if not I'm sure the Digicare team will pick it up again for you in the morning.) 

[#7]

Hi Barrytrcy,
It does seem to be stuck. I'll reset the line and see if that kicks it into action. I'll keep an eye on it and let you know later.
Jojo

[#8]

Is it meant to be this slow after being reset? If so, how long do changes take to occur?

[#9]

HI Barrytrcy,
No it's not. I've just ran a check and you#re only getting a sync of 160k. Can you reboot the router for me please?
Jojo

[#10]

Hi Jojo,
I have just reset the router as you asked. Hopefully the speed should increase?

[#11]

Hi Barrytrcy,
It's not looking much better. I've just tried ringing you to discuss.
Jojo

[#12]

Sorry Jojo, I must have been outside.
So what's the next step at fixing the speed now then?  
edit: Just did another speed test and found a few previous results..

Today:

Yesterday:

Before the speed increased to 750kb/s:

[#13]

Hi Barrytrcy,
Thanks for your time on the phone. Looks like the change of router has sorted it. We just need to wait for the BT profile to lift now.
Jojo

[#14]

Thanks for your help Jojo. 

[#15]

Just done another BT speed test.

Quote

Download speed achieved during the test was - 107 Kbps For your connection, the acceptable range of speeds is 50-250 Kbps. Additional Information: Your DSL Connection Rate :3904 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM) IP Profile for your line is - 135 Kbps

Could it be stuck?