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IP Profile bump please

joem52
Grafter
Posts: 40
Registered: 20-12-2010

IP Profile bump please

Hi,
My IP Profile has dropped from 7150 to 2000, can I have it bumped back up please?

thanks
Joe.
5 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: IP Profile bump please

Hi joem52,
The profile on BTs and our side is showing as 7150, so nothing I can change there. However, after further digging I've discovered that the profile seems to be stuck on one of their systems. I'll reset the line in order to try to resolve this, although if that doesn't work we'd have to raise it as a fault to get it fixed. I'll let you know how it goes.
Jojo Smiley
joem52
Grafter
Posts: 40
Registered: 20-12-2010

Re: IP Profile bump please

Cheers Jojo  Wink
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: IP Profile bump please

HI joem52,
I've done all I can now (you've probably had lots of emails telling you this, but hopefully this will have sorted it. Let me know if it has.
Jojo Smiley
joem52
Grafter
Posts: 40
Registered: 20-12-2010

Re: IP Profile bump please

Just checked, it's back to 7150, thank you Jojo  Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: IP Profile bump please

Awesome, thanks for letting me know Smiley