cancel
Showing results for 
Search instead for 
Did you mean: 

IP Profile Update

southerner
Aspiring Pro
Posts: 632
Thanks: 65
Fixes: 1
Registered: ‎27-11-2013

IP Profile Update

Would it be possible for my IP Profile to be updated on PlusNet's side please? BT's updated a few hours ago taking me back up to 19Mb after recovery from my line fault that had dropped me to 10Mb.
3 REPLIES 3
Townman
Superuser
Superuser
Posts: 22,923
Thanks: 9,542
Fixes: 159
Registered: ‎22-08-2007

Re: IP Profile Update

This should update automatically within a couple of hours - watch out for a PPP session drop.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: IP Profile Update

This should update automatically, but rather than wait I've made the update now. You might need to log in to your router and hit disconnect/reconnect.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
southerner
Aspiring Pro
Posts: 632
Thanks: 65
Fixes: 1
Registered: ‎27-11-2013

Re: IP Profile Update

Thanks Chris. Just got my full throughput back after establishing a new PPP session. I can stream in HD again now 🙂