Hi there, For at least the past couple of days my internet has been basically unusable due to the extremely slow speeds. Even in test socket and LAN cable directly into router. However, the router has been maintaining a stable download sync of around 4000! Upstream 672 Downstream 4416 SNR Margin(Upstream) 6.0 SNR Margin(Downstream) 12.5 Line Attenuation(Upstream) 27.0 Line Attenuation(Downstream) 54.0 Plusnet Current Line speed: 3.5 Mb BT Wholesale Tester: Download speedachieved during the test was - 0.13 Mbps For your connection, the acceptable range of speeds is 0.1 Mbps-0.25 Mbps. Additional Information: Your DSL Connection Rate :4.42 Mbps(DOWN-STREAM), 0.67 Mbps(UP-STREAM) IP Profile for your line is - 0.14 Mbps I did contact someone earlier today (Friday) who said the line had been reset and after 4 hours to reset the router, which I have done but no change Please can you investigate further this looks like a very stubborn stuck IP profile which is driving me nuts and means I am having to resort to using 3G.