IP Profile - Can it be changed
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IP Profile - Can it be changed
16-01-2014 3:55 PM
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Can this be changed at all, if so how and who do I have to ask.
BT is now saying my speed can double and I'm paying Plusnet for this.
It currently says on test I am on IP Profile for your line is - 38.71 Mbps Download & Upstream Rate IP profile on your line is - 10 Mbps Upload
Re: IP Profile - Can it be changed
16-01-2014 4:27 PM
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Looks like we provided you on the 40/10 speeds, I've just placed an order to upgrade you to 80/20 which will happen tomorrow and should improve the speeds - please let us know how it goes.
Re: IP Profile - Can it be changed
16-01-2014 5:05 PM
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As it happen I also called in. Thanks for sorting it out. Am going to be compensated at all as has been like this for 6 months now
dick:quote
Re: IP Profile - Can it be changed
16-01-2014 5:29 PM
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Re: IP Profile - Can it be changed
16-01-2014 6:34 PM
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dick:quote
Re: IP Profile - Can it be changed
16-01-2014 9:51 PM
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Quote from: Matt I wouldn't imagine so, no - the line's been working fine and at a very good speed for the 40/10 service.
Are you serious?
The OP has been paying PN for Unlimited fibre but has been wrongly supplied with Essentials. PN owes the OP the price difference x 6 months and an apology.
Re: IP Profile - Can it be changed
16-01-2014 10:11 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: IP Profile - Can it be changed
17-01-2014 2:27 AM
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If the contract taken out was for the Unlimited 80/20 service but for 6 months the 40GB data cap with the (restricted) 40/10 was provided, not compensating does seem odd/wrong.
The fact the "provided" 40/10 was working AOK surely is irrelevant as the OP was in effect deprived of the higher DL & UL speeds not withstanding if he never exceeded to 40GB level ~ were it a physical product such as say a Hammer Drill that was paid for but the supplied one had no hammer action...............................the supplier could hardly say "well sir it drills just fine and the hammer action is secondary to the primary usage, that for drilling...."
I hate a mystery so do hope that this can be explained with reference to the terms & conditions
Re: IP Profile - Can it be changed
17-01-2014 7:37 AM
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It would make little sense providing a line on 80/20 if it's only capable of, say, 30Mb/s downstream but it's still the Unlimited product.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: IP Profile - Can it be changed
17-01-2014 9:25 AM
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It could be that BT have revised the estimates for his/her property, hence the speed increase.
Re: IP Profile - Can it be changed
17-01-2014 11:19 AM
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Re: IP Profile - Can it be changed
17-01-2014 11:35 AM
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At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Re: IP Profile - Can it be changed
17-01-2014 12:46 PM
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Re: IP Profile - Can it be changed
17-01-2014 12:50 PM
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Quote from: AndyH When the OP took out fibre, did he not get an estimated speed?
It could be that BT have revised the estimates for his/her property, hence the speed increase.
Yes, and the estimate was 40Mb, hence us providing the service at that speed.
Re: IP Profile - Can it be changed
17-01-2014 1:22 PM
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Quote from: lisapetewright Hi Matt,
As it happen I also called in. Thanks for sorting it out. Am going to be compensated at all as has been like this for 6 months now
[Moderator's note by Dick (Strat): Full quote of preceding post removed, as per Forum Rule]
The Sale of Goods Act (1979) and the Supply of Goods and Services Act (1982) says that goods and services must be of satisfactory quality, fit for purpose and delivered as described.
If you signed up, and have been charged, for Unlimited fibre but were provisioned with Essentials and Plusnet did not inform you of this and give you the option of downgrading to the cheaper product, then you entitled to a backdated refund and/or compensation on the basis that that the service was not delivered as described.
Yes jelv the law applies equally to retailers and ISPs.
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