IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
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IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 10:11 AM
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We have Fibre Optic and a Technicolour TG582n router.
I've come home to my parents house and need to connect my laptop (Vista) to their network. One laptop (Vista) connected plus iPad's/phones. I've always been able to do so before on Virgin no problem, works fine with SKY in my flat with multiple other laptops/devices, fine with any other wireless service if I'm out 'n' about but with Plusnet, it is local only and I have spent many frustrating hours on the phone ( last night after waiting 40 mins I was 'put on hold' to get tech advice and no one ever returned, 20 mins I listened to Tainted Love on loop! 🐵 with them trying to sort this out but they have "run out of ideas" apparently.
I've run Windows diagnose, we've re-named my computer on the network, we've entered a manual IP address rather than automatic, we've re-started the router, I've done an ipconfig/release, we've done quite a few things and they've even taken over my laptop previously to try and sort it out. Nothing. They're not sending out a new router which I'm sure will have no effect whatsoever. I've asked them about using a static IP address/different IP address as clearly to me, with my limited understanding of all of this, that seems to be the issue. Nothing.
When my Mum originally had problems, the advisor said there were too many people using the IP address in the area (?)and put her onto what Mum said she was told was an I6 or something (IPv6?). Plusnet say they would not have done this, but all I know is that every other device in the house can connect except my laptop which can connect to any other wireless network.
I have so much work to do and can't get online and it's driving me - any ideas? Any clue what's stopping the wireless connection? Thank you in advance!
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 10:44 AM
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What is the make & model number of your laptop?
Make and model of the internal wireless card would be useful too.
(Open Network and Sharing Center, Change Adapter Settings, Right click on the Wifi icon, choose Properties)
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 10:57 AM
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Laptop is HP G70 Notebook
I *think* my internal wireless cars is Atheros AR5007 802.1b/g WiFi Adapter (does that sound right?)
It feels like it's just one tweak or box click away from working and it's so frustrating I just can't * get* there. I know there's no problem with my laptop, I've just walked down the road and used my friend's BT Home Hub no problem!
dick:quote
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 10:59 AM
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Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:00 AM
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Quote from: zzZzz As a temporary workaround, could you turn off the wireless on your laptop and just wire it direct to the plusnet router using an ethernet cable?
What is the make & model number of your laptop?
Make and model of the internal wireless card would be useful too.
(Open Network and Sharing Center, Change Adapter Settings, Right click on the Wifi icon, choose Properties)
I can't help but think it may be an obscure windows (wireless) driver problem - after all, it works on any other wifi network you have used.
PS. Am currently looking at updating the firmware as that's been tweeted to be as a suggestion by Plusnet - not really sure what I'm doing but hey ho!
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:02 AM
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There's one thing you could try if you already haven't done it, uninstall the wifi card in the device manager and reboot the laptop. The wifi card should be reinstalled and it may then find the wifi signal. It's worked for me before.
Regards
Dave
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:02 AM
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Quote from: zzZzz When you tried it wired, did you remember to turn off the wireless on the laptop ?
Yes, same error message "Windows has detected an IP address conflict, contact your system administrator for help"
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:03 AM
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Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:06 AM
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Ex-Broadband Service Manager
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:11 AM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:14 AM
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ipconfig output is:
Wireless:
IPv4 192.168.1.73
IPv6 fe80::8dca:85e6:a78:d8b%12
Wired:
IPv6 fe80::8dca:85e6:a78:d8b%12
IPv4 169.254.83.112
Subnet : 255.255.255.0
Default : 192.168.1.254
IP Address configured manually was:
192.168.1.66
255.255.255.0
192.168.1.254
I noticed the wired IPv4 is different to the one I've got set in 'use this...' in settings, is that the issue?
THANK YOU for all your help guys.
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:18 AM
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Quote from: Kelly Might be worth noting down the IP addresses of the other devices on the network too
Laptop I'm currently on, the original one configured is:
192.168.1.75
Mine that doesn't work is
192.168.1.73
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:18 AM
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[Correction, I see you were connected wirelessly - Try wired for now to remove a variable]
Also, from memory, the 192.168.1.66 address you tried is near the bottom of the router's DHCP scope so is likely to already be used. Try an address like 192.168.1 200
Disable IPV6 as well - You've got the same address on both NICs so that may be the error you're getting
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:19 AM
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Quote from: davidg52 Hi
There's one thing you could try if you already haven't done it, uninstall the wifi card in the device manager and reboot the laptop. The wifi card should be reinstalled and it may then find the wifi signal. It's worked for me before.
Regards
Dave
Gosh, that sounds very complicated (?) and I'd have no idea what to do - I'll have that as a last resort It think! Thanks Dave
Re: IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
09-07-2013 11:22 AM
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Quote from: pwatson Looks like you're not connected to the router properly - The 169.xxx.xxx.xxx is a default address that Microsoft use when the DHCP server doesn't respond.
Also, from memory, the 192.168.1.66 address you tried is near the bottom of the router's DHCP scope so is likely to already be used. Try and address like 192.168.1 200
Will try, thank you! What do I put for the alternate DNS server address do you know?
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