IP Address Conflict (Vista) - Plusnet run out of ideas! HELP!
If anyone can help resolve this issue I will be eternally grateful!
We have Fibre Optic and a Technicolour TG582n router.
I've come home to my parents house and need to connect my laptop (Vista) to their network. One laptop (Vista) connected plus iPad's/phones. I've always been able to do so before on Virgin no problem, works fine with SKY in my flat with multiple other laptops/devices, fine with any other wireless service if I'm out 'n' about but with Plusnet, it is local only and I have spent many frustrating hours on the phone ( last night after waiting 40 mins I was 'put on hold' to get tech advice and no one ever returned, 20 mins I listened to Tainted Love on loop! 🐵 with them trying to sort this out but they have "run out of ideas" apparently.
I've run Windows diagnose, we've re-named my computer on the network, we've entered a manual IP address rather than automatic, we've re-started the router, I've done an ipconfig/release, we've done quite a few things and they've even taken over my laptop previously to try and sort it out. Nothing. They're not sending out a new router which I'm sure will have no effect whatsoever. I've asked them about using a static IP address/different IP address as clearly to me, with my limited understanding of all of this, that seems to be the issue. Nothing.
When my Mum originally had problems, the advisor said there were too many people using the IP address in the area (?)and put her onto what Mum said she was told was an I6 or something (IPv6?). Plusnet say they would not have done this, but all I know is that every other device in the house can connect except my laptop which can connect to any other wireless network.
I have so much work to do and can't get online and it's driving me
- any ideas? Any clue what's stopping the wireless connection? Thank you in advance!
We have Fibre Optic and a Technicolour TG582n router.
I've come home to my parents house and need to connect my laptop (Vista) to their network. One laptop (Vista) connected plus iPad's/phones. I've always been able to do so before on Virgin no problem, works fine with SKY in my flat with multiple other laptops/devices, fine with any other wireless service if I'm out 'n' about but with Plusnet, it is local only and I have spent many frustrating hours on the phone ( last night after waiting 40 mins I was 'put on hold' to get tech advice and no one ever returned, 20 mins I listened to Tainted Love on loop! 🐵 with them trying to sort this out but they have "run out of ideas" apparently.
I've run Windows diagnose, we've re-named my computer on the network, we've entered a manual IP address rather than automatic, we've re-started the router, I've done an ipconfig/release, we've done quite a few things and they've even taken over my laptop previously to try and sort it out. Nothing. They're not sending out a new router which I'm sure will have no effect whatsoever. I've asked them about using a static IP address/different IP address as clearly to me, with my limited understanding of all of this, that seems to be the issue. Nothing.
When my Mum originally had problems, the advisor said there were too many people using the IP address in the area (?)and put her onto what Mum said she was told was an I6 or something (IPv6?). Plusnet say they would not have done this, but all I know is that every other device in the house can connect except my laptop which can connect to any other wireless network.
I have so much work to do and can't get online and it's driving me
- any ideas? Any clue what's stopping the wireless connection? Thank you in advance!
Quote from: zzZzz As a temporary workaround, could you turn off the wireless on your laptop and just wire it direct to the plusnet router using an ethernet cable?
What is the make & model number of your laptop?
Make and model of the internal wireless card would be useful too.
(Open Network and Sharing Center, Change Adapter Settings, Right click on the Wifi icon, choose Properties)
I can't help but think it may be an obscure windows (wireless) driver problem - after all, it works on any other wifi network you have used.
PS. Am currently looking at updating the firmware as that's been tweeted to be as a suggestion by Plusnet - not really sure what I'm doing but hey ho!
