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I would like to upgrade to FTTC (current broadband user)

mariotr87
Dabbler
Posts: 19
Registered: 07-07-2014

I would like to upgrade to FTTC (current broadband user)

Hello,
I would like to know if I can upgrade today to FTTC. I got normal broadband about 3 months ago, since I was told that was all I could get.
However I checked https://www.dslchecker.bt.com/ and, if I understood correctly, it's available now.

Could you please clarify this and, if it's possible, let me know how I should go about it.
Cheers,
Mario.
2 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: I would like to upgrade to FTTC (current broadband user)

If the checker says yes then you can
Phone customer options otherwise you will lose your existing discounts
    0800 013 2632
    0330 123 9197
    Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
    Saturday: 9.00am - 5.30pm
Plusnet Help Team
Plusnet Help Team
Posts: 13,313
Thanks: 218
Fixes: 64
Registered: 27-04-2007

Re: I would like to upgrade to FTTC (current broadband user)

Hi there,
Glad to see from checking your account that you have an upgrade pending! Smiley
Please just drop us a post back here if you experience any issues between now and getting the service up and running.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team