I would like to upgrade to FTTC (current broadband user)

[#1]

Hello,
I would like to know if I can upgrade today to FTTC. I got normal broadband about 3 months ago, since I was told that was all I could get.
However I checked https://www.dslchecker.bt.com/ and, if I understood correctly, it's available now.

Could you please clarify this and, if it's possible, let me know how I should go about it.
Cheers,
Mario.

[#2]

If the checker says yes then you can
Phone customer options otherwise you will lose your existing discounts
    0800 013 2632
    0330 123 9197
    Monday to Friday: 9.00am - 8.00pm (Except Bank Holidays)
    Saturday: 9.00am - 5.30pm

[#3]

Hi there,
Glad to see from checking your account that you have an upgrade pending!
Please just drop us a post back here if you experience any issues between now and getting the service up and running.