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I've left. Need a few thing sorted.

Addnan
Grafter
Posts: 415
Registered: 14-08-2009

I've left. Need a few thing sorted.

O2 got activated today. I will put my card on the system. Can a member of staff please sort out the payment that needs to be taken and also see what can be done about the direct debit that is supposed to be taken tomorrow.
Thank you again. Customer service on here has been great.
EDIT: Just added card to the system.
14 REPLIES
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: I've left. Need a few thing sorted.

Thanks for the call Matt  Smiley
All sorted now.  Wink
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: I've left. Need a few thing sorted.

Matt, can you let me know if you got the PM. 
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: I've left. Need a few thing sorted.

I think the direct debit has gone through
  Value   Balance   Invoice Date   Status   Description
  £-0.50 £0.00 21/02/2010 Credit Note Reduction of subscription charges by the referral scheme
  £16.34 £15.84 21/02/2010 Part-Paid Scheduled Payments
How much do I owe now? £55 or something right? After you take that from the card, can you remove the card from the Plusnet system. I don't want any other payments to be accidentally taken from it.
EDIT: Just incase Matt isn't working today. He said that it is too late to stop the direct debit, so I will just have to pay the difference and the rest will be written off.
Thanks again.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: I've left. Need a few thing sorted.

Hi Addnan,
Yes I got the PM - sorry for not responding. I'll sort that for you now.
EDIT: Apologies, it's still not gone through yet, but should be by the end of the week. I'll drop you a PM when it's sorted, sorry for the delay.
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: I've left. Need a few thing sorted.

Just got an email saying that final payment has been taken from my card. Can a staff remove that card from the system please to make sure nothing else goes through. The member centre still says I am on Plusnet Unlimited, why?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: I've left. Need a few thing sorted.

Hi there,
The account hasn't been closed yet as we're waiting for the Direct Debit payment to clear. Once that's done the card details will be removed and everything will be closed down for you.
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: I've left. Need a few thing sorted.

Thanks Mand Wink. I just assumed the direct debit had gone through since the rest of the payment required was taken.
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: I've left. Need a few thing sorted.

Is it all sorted now?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Re: I've left. Need a few thing sorted.

Hi there,
The DD payment didn't go through. If you're happy for me to take this from your card I can get the account closed down for you now?
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: I've left. Need a few thing sorted.

Thanks Mand, just got an email aswell. Yes you can take the rest required from the card on the system.
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: I've left. Need a few thing sorted.

Can you let me know when it is done.  Smiley
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: I've left. Need a few thing sorted.

Thanks again Matt. Got an email saying the rest has been taken.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: I've left. Need a few thing sorted.

No worries Addnan, cheers - should all be good now. Please let us know if there's anything else we can do (oh I don't know, a reprovide on 21CN when your exchange is enabled? Wink)
Addnan
Grafter
Posts: 415
Registered: 14-08-2009

Re: I've left. Need a few thing sorted.

Future will tell  Wink
If FTTC or something comes at my exchange, then we'll see. I like the CS here.  Smiley