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I texted RESOLVED to plusnet, and now someone has opened a new issue!

FIXED
kmw350
Rising Star
Posts: 273
Thanks: 23
Registered: ‎17-09-2010

I texted RESOLVED to plusnet, and now someone has opened a new issue!

At 1715hrs  I texted RESOLVED to let Plusnet know that my problem from 9th June has been fixed by Openreach on 10th June.
But the automated bot seems to have taken it to be a new issue and a new ticket has been opened at 1725hrs today.

 

So if anyone from Plusnet is reading this, my issue has been RESOLVED, broadband seems to be working fine, and there is no need to try and call me back.

 

Thank you for arranging the engineer for me on Friday though.

4 REPLIES 4
Baldrick1
Moderator
Moderator
Posts: 11,824
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Registered: ‎30-06-2016

Re: I texted RESOLVED to plusnet, and now someone has opened a new issue!

@kmw350 

Log in to your account and respond to the new ticket. 

Moderator and Customer
If this helped - select the Thumb
If it fixed it,  help others - select 'This Fixed My Problem'

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,934
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: I texted RESOLVED to plusnet, and now someone has opened a new issue!

Fix

Hiya @kmw350

 

How are you? 

 

Technology is fantastic until our requests get lost in translation with it Cheesy 

 

I'm really sorry for the confusion, I can confirm that there is no open fault on the account and it has closed it for you. 

 

Get back in touch if you need anything else I can help for you!

 

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team
kmw350
Rising Star
Posts: 273
Thanks: 23
Registered: ‎17-09-2010

Re: I texted RESOLVED to plusnet, and now someone has opened a new issue!

@SammyM that's great thank you. @Baldrick1  I did try to update the ticket, but after I clicked on the 'review issue' link from the email I could not find any way to add further info, I must have been looking in the wrong place.

 

Thanks again to all at Plusnet for the help.

SammyM
Plusnet Help Team
Plusnet Help Team
Posts: 1,934
Thanks: 418
Fixes: 98
Registered: ‎22-01-2018

Re: I texted RESOLVED to plusnet, and now someone has opened a new issue!

My pleasure, just give me a nudge if you need anything else!!

If this post resolved your issue please click the 'This fixed my problem' button
 Sammy M - Sheffield Team
 Plusnet Help Team