I seem to be stuck at 1 Mbps

[#1]

Hi
I have recently switched from Pipex to Plusnet option 1. At pipex I was on a fixed speed of 1 Mbps.  I switched to PN on 15 October, so should be past the 10 day period for testing the line.  I am using my D link dsl 200 usb modem that I had with pipex, and have had sync speeds from 3.5Mbps to 5 Mbps, but when I try any speed test my max download speed never really gets above 0.9 Mbps, apart from a brief flurry on Sat afternoon when I managed around 2.5 Mbps.  The current Bt speed test is below
Your DSL connection rate: 3680 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 5000 kbps
    Actual IP throughput achieved during the test was - 907 kbps
However when I go to connection settings in my member centre at PN it says "Your current broadband speed is 1000 Kbps"
I am just wondering if I am still stuck on my old line speed, and if I should get download speeds higher than 1 Mbps?
Has anyone any suggestions on what I can do about this?
Thanks for any help
jon

[#2]

Raise a ticket and give all the above information, it should be fixed very quickly.
Looks like a glitch in the "automated" links from BT's sytems back to PN.
PS Get a proper router if possible to replace the USB device.
PPS there's something else wrong if your IP profile is higher than your sync speed, so be prepared for setbacks!

[#3]

Thanks for the speedy reply - I will raise a ticket and see what happens
Was thinking about a router, but thought In would see how I got on with the modem first
I  thought the IP profile seemed odd - before tonight the Bt test site had shown it as 2500 kbps

[#4]

Looks like it's all sorted out this morning, I've just had a look and your connection profile our side is 3500, which matches the IP profile currently set by BT.

[#5]

Quote from: highrocks

Was thinking about a router,

A router (which is usually left connected for extended periods) will help establish and maintain a stable connection and give better security too.

[#6]

Just wanted to say thanks for your replies, I raised a ticket and PN have sorted it. It did take a few days as there was some problem with DSLAM access speed and B-RAS access speed apparently.  Anyway I now have download speeds around 3Mbps which I am happy with so thanks! Very pleased with changing to PN and now just on the lookout for a router...