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I really think my IP profile is stuck...

snj
Grafter
Posts: 66
Thanks: 3
Registered: 09-08-2007

I really think my IP profile is stuck...

Hello,
I think my IP/BRAS profile is stuck, or rather Plusnet aren't fetching the value from BT properly.
When I perform a speed test at speedtester.bt.com, the IP profile is shown as 7150, whereas the setting shown in my Plusnet control panel is 3000 (and my downloads are coming  in at around 2.5K).
It's been like this for a while.  I tried re-syncing the router earlier in the week (it always syncs at the full 8K) to see if that prompted any change but there's no difference.
I opened a support ticket but I keep getting told that my disconnections earlier in the week caused the drop in profile and I need to wait, even though the profile was at 3000 before then.  In any case, isn't the speed shown on my control panel meant to be the same as that shown on the BT speed tester?
My support ticket number is 29644570.
Pretty please...
Simon
8 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: I really think my IP profile is stuck...

I'm taking a look now, I'll get back to you shortly.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: I really think my IP profile is stuck...

Your profile on our side is now set to match the BT one of 7150, can you try a speedtest and see if your speeds are any better now?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
snj
Grafter
Posts: 66
Thanks: 3
Registered: 09-08-2007

Re: I really think my IP profile is stuck...

Hurrah, what a quick response!
Thank you.  I won't be able to check until later in the weekend but I'll report back.
Was there a problem?
Simon
Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: I really think my IP profile is stuck...

Not a problem as such, more agent misunderstanding and thinking it was your IP Profile that was stuck, rather than the profile on our side. I'll speak to them both and their managers to make sure they understand what to look for.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
snj
Grafter
Posts: 66
Thanks: 3
Registered: 09-08-2007

Re: I really think my IP profile is stuck...

OK.  Thank you for sorting it out.
Simon.
snj
Grafter
Posts: 66
Thanks: 3
Registered: 09-08-2007

Re: I really think my IP profile is stuck...

The speedtester results show all is back to normal,
thanks.

--------
Test1 comprises of Best Effort Test: -provides background information.
    Your DSL connection rate: 8128 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 7150 kbps
    Actual IP throughput achieved during the test was - 6347 kbps
If you wish to discuss these results please contact your ISP.
If you are experiencing problems with specific applications, servers or websites please contact your ISP for assistance.
Your test has completed please close this window to exit the performance tester.
----------
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: I really think my IP profile is stuck...

your lucky to get what might be a correct throughput figure, it normally haphazard.  My Synch and profile are the same as yours and my throughput from other tests about the same as your reported Smiley
Community Veteran
Posts: 3,366
Thanks: 15
Registered: 06-04-2007

Re: I really think my IP profile is stuck...

Count me in for another stuck profile.
PN tells me I am on 1750kb/s, BT tell me is it 2000kb/s. Sad
Test1 comprises of Best Effort Test:  -provides background information.
    Your DSL connection rate: 2432 kbps(DOWN-STREAM),  448 kbps(UP-STREAM)
    IP profile for your line is - 2000 kbps
    Actual IP throughput achieved during the test was - 1392 kbps
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed