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I'm leaving...

mkay19
Newbie
Posts: 6
Registered: 06-05-2013

I'm leaving...

I'm due to switch to TalkTalk on the 30th. (I've been with them before, and always been happy). mainly because of Plusnets poor phone service.
For the past two weeks my broadband has been getting slower and slower, and my IP Profile today is down to 3Mbps.
Is this Plusnet just being pathetic because I'm leaving...
4 REPLIES
Community Veteran
Posts: 6,735
Thanks: 12
Registered: 02-02-2008

Re: I'm leaving...

Sounds like a fault that you will take with you....... Cry
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: I'm leaving...

Hi mkay19,
I'm sorry to hear that you're leaving. It does sound like you've got a fault with the service, we'd have much preferred to have got that sorted out for you.
You can raise a fault online at http://faults.plus.net if you'd like for us to take a look for you.
Chris Pettitt
Cloud Environments Engineer
mkay19
Newbie
Posts: 6
Registered: 06-05-2013

Re: I'm leaving...

My speed dropped even more on Tuesday and was on and off after that. Also the phone was dead at times. It changed immediately after TalkTalk took over yesterday morning, back to full speed and their great phone service.
I had eleven and a half months of perfectly good service from PlusNet but the past two and a half weeks since I requested a MAC number has put me off ever coming back, or recommending them to anyone.
Thanks (mostly)1.
Superuser
Superuser
Posts: 11,880
Thanks: 3,243
Fixes: 22
Registered: 22-08-2007

Re: I'm leaving...

Quote from: mkay19
Is this Plusnet just being pathetic because I'm leaving...

Do you really think that any ISP has the time or interest in degrading the service of a departing customer?  Think that us the case is the only thing that's pathetic here.  Sadly it's just coincidence.
As for the change (too early to claim improvement) you've seen post the switch to TT that could well be down to the switch to LLU moving you off BT defective equipment in the exchange.