I have someone else's details in my connection settings
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I have someone else's details in my connection settings
16-12-2013 7:08 PM
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I though, that is very strange. Did a test on TBB to discover that indeed I cannot go over 36 Mbps. Go into my Plusnet account and lo and behold, in my Current and Estimated line speeds I have 37 and 36 Mb respectively.
After getting over the initial annoyance I noticed that the data is for a different telephone number for someone in Benton (I am in London).
Great Plusnet, give a new customer a proper welcome. Now waiting on their wretched support phone line to give them a hairdryer treatment. Not impressed at all.
Raises a question if the system is compomised and if I can see any other personnal details or who can see my details.
Re: I have someone else's details in my connection settings
16-12-2013 7:18 PM
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I've had a look over your account and I can't see why that was done. The change was made by a member of staff who soon realised his mistake and that has now been changed back.
With regards to the e-mail that was sent due to the initial issues with the first order we placed your account was still on a ADSL account and not a fibre account.
This was changed this afternoon but it changed the current line speed to the wrong value. That's been changed now and if you log into your router and disconnect then reconnect the speeds should be back in order.
Really sorry for any inconvenience or distress caused
Re: I have someone else's details in my connection settings
16-12-2013 7:28 PM
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Re: I have someone else's details in my connection settings
16-12-2013 7:45 PM
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http://www.thinkbroadband.com/speedtest/results.html?id=138722275372662923503
Rebooted and then even switched off my router for a couple of minutes - no effect. The info is still incorrect. Can you please indicate how long this is likely to take to fix, as I am now off your helpline and do not fancy another 45 minute waiting.
Re: I have someone else's details in my connection settings
16-12-2013 7:50 PM
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Hope you got your issues sorted
Re: I have someone else's details in my connection settings
16-12-2013 7:51 PM
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I've just fiddled with the details in question and it should now be displaying the correct details
This shouldn't have kept the speeds slow after the changes I made though
If you can run through our troubleshooter at http://faults.plus.net we'll look into this
Re: I have someone else's details in my connection settings
16-12-2013 8:01 PM
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Quote from: NorthEasterner In case you are wondering, Benton is here in Newcastle upon Tyne
Hope you got your issues sorted
On reflection, I guess this is one hell of an achievement to get 36Mb in London from an exchange in Newcastle.
Re: I have someone else's details in my connection settings
16-12-2013 8:07 PM
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The only other thing that I can see is that on the View My usage page it says the Your current billing period: Dec 16 2013 - Dec 22 2013. Would this have an impact on my payments, ect?
Re: I have someone else's details in my connection settings
16-12-2013 9:12 PM
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I hope someone in Benton had a better day.
Re: I have someone else's details in my connection settings
16-12-2013 9:27 PM
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Re: I have someone else's details in my connection settings
16-12-2013 10:25 PM
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I get the most consistent speeds with speedtest.net
You'll also find that speed testing via wireless is very variable as well - always test with a wired connection if you can.
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