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I have received an odd email from Plusnet and am worried.

elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

I have received an odd email from Plusnet and am worried.

I have received an email saying "We have asked our wholesale broadband suppliers to turn interleaving off at your request.
The stability of your service may suffer as a result of turning interleaving off. If you have problems and want to turn interleaving back on, you will need to use the Broadband Fault Checker at our website - http://faults.plus.net/
Interleaving usually takes 24 hours to turn off, but can take up to 5 days to take effect."
I haven't asked them to do anything other than going onto Unlimited from tomorrow.  I can't find the phone number of the help line so I am asking here.
Please help .
I don't even understand what interleaving means.
9 REPLIES
David_W
Rising Star
Posts: 2,293
Thanks: 29
Registered: 19-07-2007

Re: I have received an odd email from Plusnet and am worried.

Plusnet have set up a script which is moving people from interleaved to fastpath (least I think it's still called fastpath) which will lower your ping rates and if you're on ADSL2+ will uncap your upload to 1Mb.  There isn't really anything to worry about, if they turn it off and your line becomes unstable they can just switch it back on again but odds are you won't even notice when it's been switched off.
Community Veteran
Posts: 1,232
Thanks: 18
Fixes: 2
Registered: 22-06-2012

Re: I have received an odd email from Plusnet and am worried.

The PN #  is 0800 432 0200.
elkieluca
Grafter
Posts: 204
Registered: 21-08-2010

Re: I have received an odd email from Plusnet and am worried.

Thanks for your help everyone.
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: I have received an odd email from Plusnet and am worried.

That answer is not correct - they aren't moving people over - it is a spurious email generated as part of the product change process
David_W
Rising Star
Posts: 2,293
Thanks: 29
Registered: 19-07-2007

Re: I have received an odd email from Plusnet and am worried.

That explains why my upload hasn't changed since last month  Embarrassed
Community Veteran
Posts: 38,418
Thanks: 1,004
Fixes: 58
Registered: 15-06-2007

Re: I have received an odd email from Plusnet and am worried.

The uncapped upload is also being done in batches but I have no idea where they are on that as I was uncapped which killed my line stability - as I expected -  so I had it recapped
Plusnet Help Team
Plusnet Help Team
Posts: 12,787
Thanks: 108
Fixes: 33
Registered: 27-04-2007

Re: I have received an odd email from Plusnet and am worried.

@David W
I've just raised an order to uncap the upstream for you. That should complete tomorrow.
Happy to raise orders for anyone else that might need it, I'll do my best to catch these ASAP depending on how many come through/how much I regret making this post Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
mmorris85
Grafter
Posts: 36
Thanks: 1
Registered: 19-12-2012

Re: I have received an odd email from Plusnet and am worried.

out of interest what are the pros and cons of having upload uncapped?
Community Veteran
Posts: 4,781
Thanks: 106
Fixes: 20
Registered: 14-07-2009

Re: I have received an odd email from Plusnet and am worried.

Pro:  Faster uploads (good for Skype, sending large emails).
Con:  A small minority of users suffer problems when their upload speed is uncapped.