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I can't access Npower website.

victaylor
Dabbler
Posts: 12
Registered: 28-04-2015

I can't access Npower website.

Is anyone able to confirm (or otherwise) whether they can connect to the energy website http://www.npower.com, please?
I can't,  I have sent several PING tests and they all time out.
Npower support and Plusnet support say it's working fine. 
Mystified, so wondered if anyone else could shed any light... Sad
This issue previously reported last year - see http://community.plus.net/forum/index.php?topic=134408.msg1176152
35 REPLIES
Moderator
Moderator
Posts: 26,176
Thanks: 1,325
Fixes: 58
Registered: 14-04-2007

Re: I can't access Npower website.

Accessed and logged in ok here.

Customer and Forum Moderator.

Plusnet Staff
Plusnet Staff
Posts: 1,834
Thanks: 3
Registered: 24-07-2014

Re: I can't access Npower website.

It's working here, and via http://downforeveryoneorjustme.com/
Unlikely, but does entering the login page directly at https://www.npower.com/At_home/Applications/Npower.Web.Login/login.aspx work?
 Tony
 Plusnet Support
Community Veteran
Posts: 1,840
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: I can't access Npower website.

Don't rely on ping tests, it can means the site doesn't reply to pings.
I can access the site fine but my pings still time out.
victaylor
Dabbler
Posts: 12
Registered: 28-04-2015

Re: I can't access Npower website.

Quote from: plusnettony
It's working here, and via http://downforeveryoneorjustme.com/
Unlikely, but does entering the login page directly at https://www.npower.com/At_home/Applications/Npower.Web.Login/login.aspx work?

No,  I still just get page not available for the site.
Community Veteran
Posts: 1,840
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: I can't access Npower website.

Can you access it using the following IP address in the browsers address bar?
http://46.18.118.60
Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: I can't access Npower website.

If you browser has manual cookie control/search, delete all cookies for npower.com.  I had that same issue not long ago with amazon.co.uk with Opera, it would load with Firefox/waterfox/chrome but not Opera until I deleted all cookies for it.
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
victaylor
Dabbler
Posts: 12
Registered: 28-04-2015

Re: I can't access Npower website.

Quote from: npr
Can you access it using the following IP address in the browsers address bar?
http://46.18.118.60
.

No. still getting  'This webpage is not available’
victaylor
Dabbler
Posts: 12
Registered: 28-04-2015

Re: I can't access Npower website.

Quote from: Gus
If you browser has manual cookie control/search, delete all cookies for npower.com.  I had that same issue not long ago with amazon.co.uk with Opera, it would load with Firefox/waterfox/chrome but not Opera until I deleted all cookies for it.
.
I have cleared all my cookies and cache.  Still getting  'This webpage is not available’
Thanks to all for help so far but still a problem.
Community Veteran
Posts: 1,840
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: I can't access Npower website.

Have you checked if the site has been blocked by Plusnet's Safeguard?
https://portal.plus.net/my-account/safeguard/
Have you tried accessing the site form a different PC / tablet / phone on the same network ?
deathtrap
Grafter
Posts: 1,063
Thanks: 4
Registered: 23-04-2013

Re: I can't access Npower website.

I too can't access this site using it's dns hostname,(unless i use a proxy) but using its IP address works for me i am not using plusnet's dns and don't use safeguard as there is enough of the internet blocked without using that
I did notice that it is routed via level3
Community Veteran
Posts: 2,274
Thanks: 109
Fixes: 4
Registered: 18-02-2013

Re: I can't access Npower website.

all good here using plusnet dns and others.

[tt]
; <<>> DiG 9.8.3-P1 <<>> @212.159.6.9 npower.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54799
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 0
;; QUESTION SECTION:
;npower.com. IN A
;; ANSWER SECTION:
npower.com. 300 IN A 46.18.118.60
;; AUTHORITY SECTION:
npower.com. 60669 IN NS dns4.rwe.com.
npower.com. 60669 IN NS dns1.rwe.com.
;; Query time: 47 msec
;; SERVER: 212.159.6.9#53(212.159.6.9)
;; WHEN: Tue Apr 28 21:12:06 2015
;; MSG SIZE  rcvd: 86
[/tt]

Silly one, but have you tried dropping that ip just incase ?
Community Veteran
Posts: 5,057
Thanks: 426
Fixes: 16
Registered: 10-06-2010

Re: I can't access Npower website.

I can access www.npower.com - but the TCP traceroute does go a bit weird at the end:
# traceroute -q 1 -N 1 -T -p 80 www.npower.com
traceroute to www.npower.com (46.18.118.60), 30 hops max, 52 byte packets
1  gateway (192.168.0.1)  1.410 ms
2  lo0.12.central12.ptn-bng01.plus.net (195.166.128.230)  20.392 ms
3  irb.12.ptw-cr01.plus.net (84.93.249.33)  19.877 ms
4  195.99.126.182 (195.99.126.182)  20.747 ms
5  core2-te0-15-0-13.ealing.ukcore.bt.net (109.159.255.90)  24.755 ms
6  62.172.103.143 (62.172.103.143)  20.709 ms
7  t2c4-xe-10-1-0-0.uk-ilf.eu.bt.net (166.49.168.101)  21.163 ms
8  xe-10-3-0.edge3.London1.Level3.net (195.50.124.17)  21.550 ms
9  ADVERSOR-LI.edge3.London1.Level3.net (195.50.124.66)  21.302 ms
10  *
11  46.18.118.60 (46.18.118.60)  21.781 ms
12  46.18.118.60 (46.18.118.60)  21.589 ms
13  46.18.118.60 (46.18.118.60)  22.113 ms
14  46.18.118.60 (46.18.118.60)  25.707 ms
15  46.18.118.60 (46.18.118.60)  21.783 ms
16  46.18.118.60 (46.18.118.60)  37.173 ms
17  46.18.118.60 (46.18.118.60)  22.134 ms
18  46.18.118.60 (46.18.118.60)  21.635 ms
19  46.18.118.60 (46.18.118.60)  22.736 ms
20  46.18.118.60 (46.18.118.60)  31.391 ms
21  46.18.118.60 (46.18.118.60)  30.284 ms
22  46.18.118.60 (46.18.118.60)  30.813 ms
23  46.18.118.60 (46.18.118.60)  29.605 ms
Community Veteran
Posts: 1,840
Thanks: 102
Fixes: 6
Registered: 21-01-2013

Re: I can't access Npower website.

Quote from: ejs
I can access www.npower.com - but the TCP traceroute does go a bit weird at the end:

Yes, and strangely ping 46.18.118.60 results in time outs.
victaylor
Dabbler
Posts: 12
Registered: 28-04-2015

Re: I can't access Npower website.

Quote from: npr
Have you checked if the site has been blocked by Plusnet's Safeguard?
https://portal.plus.net/my-account/safeguard/
Have you tried accessing the site form a different PC / tablet / phone on the same network ?
.
I do not use Safeguard.
Yes,  I can access Npower on my tablet PC over the same network.