I can't access Npower website.
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I can't access Npower website.
28-04-2015 1:25 PM
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I can't, I have sent several PING tests and they all time out.
Npower support and Plusnet support say it's working fine.
Mystified, so wondered if anyone else could shed any light...
This issue previously reported last year - see http://community.plus.net/forum/index.php?topic=134408.msg1176152
Re: I can't access Npower website.
28-04-2015 1:28 PM
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To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
Re: I can't access Npower website.
28-04-2015 1:44 PM
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Unlikely, but does entering the login page directly at https://www.npower.com/At_home/Applications/Npower.Web.Login/login.aspx work?
Re: I can't access Npower website.
28-04-2015 2:17 PM
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I can access the site fine but my pings still time out.
Re: I can't access Npower website.
28-04-2015 4:51 PM
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Quote from: plusnettony It's working here, and via http://downforeveryoneorjustme.com/
Unlikely, but does entering the login page directly at https://www.npower.com/At_home/Applications/Npower.Web.Login/login.aspx work?
No, I still just get page not available for the site.
Re: I can't access Npower website.
28-04-2015 5:49 PM
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http://46.18.118.60
Re: I can't access Npower website.
28-04-2015 6:10 PM
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Re: I can't access Npower website.
28-04-2015 6:57 PM
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.
Quote from: npr Can you access it using the following IP address in the browsers address bar?
http://46.18.118.60
No. still getting 'This webpage is not available’
Re: I can't access Npower website.
28-04-2015 8:03 PM
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.
Quote from: Gus If you browser has manual cookie control/search, delete all cookies for npower.com. I had that same issue not long ago with amazon.co.uk with Opera, it would load with Firefox/waterfox/chrome but not Opera until I deleted all cookies for it.
I have cleared all my cookies and cache. Still getting 'This webpage is not available’
Thanks to all for help so far but still a problem.
Re: I can't access Npower website.
28-04-2015 8:45 PM
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https://portal.plus.net/my-account/safeguard/
Have you tried accessing the site form a different PC / tablet / phone on the same network ?
Re: I can't access Npower website.
28-04-2015 9:02 PM
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I did notice that it is routed via level3
Re: I can't access Npower website.
28-04-2015 9:16 PM
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[tt]
; <<>> DiG 9.8.3-P1 <<>> @212.159.6.9 npower.com
; (1 server found)
;; global options: +cmd
;; Got answer:
;; ->>HEADER<<- opcode: QUERY, status: NOERROR, id: 54799
;; flags: qr rd ra; QUERY: 1, ANSWER: 1, AUTHORITY: 2, ADDITIONAL: 0
;; QUESTION SECTION:
;npower.com. IN A
;; ANSWER SECTION:
npower.com. 300 IN A 46.18.118.60
;; AUTHORITY SECTION:
npower.com. 60669 IN NS dns4.rwe.com.
npower.com. 60669 IN NS dns1.rwe.com.
;; Query time: 47 msec
;; SERVER: 212.159.6.9#53(212.159.6.9)
;; WHEN: Tue Apr 28 21:12:06 2015
;; MSG SIZE rcvd: 86
[/tt]
Silly one, but have you tried dropping that ip just incase ?
Re: I can't access Npower website.
28-04-2015 10:00 PM
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# traceroute -q 1 -N 1 -T -p 80 www.npower.com
traceroute to www.npower.com (46.18.118.60), 30 hops max, 52 byte packets
1 gateway (192.168.0.1) 1.410 ms
2 lo0.12.central12.ptn-bng01.plus.net (195.166.128.230) 20.392 ms
3 irb.12.ptw-cr01.plus.net (84.93.249.33) 19.877 ms
4 195.99.126.182 (195.99.126.182) 20.747 ms
5 core2-te0-15-0-13.ealing.ukcore.bt.net (109.159.255.90) 24.755 ms
6 62.172.103.143 (62.172.103.143) 20.709 ms
7 t2c4-xe-10-1-0-0.uk-ilf.eu.bt.net (166.49.168.101) 21.163 ms
8 xe-10-3-0.edge3.London1.Level3.net (195.50.124.17) 21.550 ms
9 ADVERSOR-LI.edge3.London1.Level3.net (195.50.124.66) 21.302 ms
10 *
11 46.18.118.60 (46.18.118.60) 21.781 ms
12 46.18.118.60 (46.18.118.60) 21.589 ms
13 46.18.118.60 (46.18.118.60) 22.113 ms
14 46.18.118.60 (46.18.118.60) 25.707 ms
15 46.18.118.60 (46.18.118.60) 21.783 ms
16 46.18.118.60 (46.18.118.60) 37.173 ms
17 46.18.118.60 (46.18.118.60) 22.134 ms
18 46.18.118.60 (46.18.118.60) 21.635 ms
19 46.18.118.60 (46.18.118.60) 22.736 ms
20 46.18.118.60 (46.18.118.60) 31.391 ms
21 46.18.118.60 (46.18.118.60) 30.284 ms
22 46.18.118.60 (46.18.118.60) 30.813 ms
23 46.18.118.60 (46.18.118.60) 29.605 ms
Re: I can't access Npower website.
28-04-2015 10:36 PM
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Quote from: ejs I can access www.npower.com - but the TCP traceroute does go a bit weird at the end:
Yes, and strangely ping 46.18.118.60 results in time outs.
Re: I can't access Npower website.
28-04-2015 10:47 PM
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Quote from: npr Have you checked if the site has been blocked by Plusnet's Safeguard?
https://portal.plus.net/my-account/safeguard/
Have you tried accessing the site form a different PC / tablet / phone on the same network ?
I do not use Safeguard.
Yes, I can access Npower on my tablet PC over the same network.
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