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I can access plusnet broadband via VPN but no-one else in house can...

sleesy
Newbie
Posts: 1
Registered: ‎09-01-2018

I can access plusnet broadband via VPN but no-one else in house can...

We've had problems with our broadband access since last week's stormy weather.

 

I've done all the usual checks - router, wiring, phone line, etc. - and everything is showing as if the normal broadband service is active, but no-one in the house can access the internet through any devices from iphones to laptop to PS4.

 

I use a secure VPN with my laptop so I've been able to access the internet that way, but I am the only one getting an internet connection. No other devices can get access, in spite of all appearing to function normally according to the router and plusnet website.

 

Any ideas or suggestions?

2 REPLIES
mikelahey
Pro
Posts: 216
Thanks: 75
Fixes: 10
Registered: ‎24-11-2015

Re: I can access plusnet broadband via VPN but no-one else in house can...

Have you tried resetting the router?
Plusnet Help Team
Plusnet Help Team
Posts: 652
Thanks: 174
Fixes: 26
Registered: ‎11-01-2018

Re: I can access plusnet broadband via VPN but no-one else in house can...

Hi Sleesy,

 

Thanks for getting in touch. I'm sorry to hear that you've had connectivity issues outside of the VPN connection.

 

Could you please confirm whether this is still an issue and if so PM me your Plusnet username so that I could take a look at your account to get this resolved?

 

Thanks,

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team