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I can access all websites except one - Repeat Prescriptions Health Care

un2018
Newbie
Posts: 4
Registered: 05-02-2018

I can access all websites except one - Repeat Prescriptions Health Care

Hi,

 

Posting on behalf of an elderly friend.

She uses an online repeat prescriptions/appointment booking from her local health centre, which has a link to

https://systmonline.tpp-uk.com

(her's has a unique linkID on the end or the url, but i'm trying to keep it simple here!)

 

 

However, on both chrome and IE (i know!), it times out.

I've tried the plusnet router off/on to no avail. She can visit all other sites fine.

Weirdly when i use my mobile phone on the mobile phone network, i can visit the site above just fine.

If I connect my mobile phone to her wifi (with my phone), then it fails (times out) too, I feel this rules out a problem with her laptop itself.

 

If I visit various (is your website down) type sites, they say the website is down:

eg

http://www.isitdownrightnow.com/systmonline.tpp-uk.com.html

I do notice that the tpp-uk.com site say's it's only accessible from the UK, so that could be why the (is it down) sites say it's down. As http://isitdown.co.uk/ says the site is working fine.

 

At my home it works fine (also plusnet).

 

Please can anyone help/shed some light/ can you visit the site?

 

Thanks

UN

 

18 REPLIES
Baldrick1
Champion
Posts: 856
Thanks: 362
Fixes: 28
Registered: 30-06-2016

Re: I can access all websites except one - Repeat Prescriptions Health Care

It works for me. It could be that there's confusion as to whether the IP address currently being used is in the UK. You could try switching the router off for half an hour or so. Hopefully when you switch back on a different IP address will be picked up.

Shep41
Rising Star
Posts: 135
Thanks: 38
Fixes: 1
Registered: 31-05-2017

Re: I can access all websites except one - Repeat Prescriptions Health Care

It's working for me too. I looks like it could be an IP address issue
Superuser
Superuser
Posts: 2,941
Thanks: 1,284
Fixes: 9
Registered: 10-04-2007

Re: I can access all websites except one - Repeat Prescriptions Health Care

@un2018  Type https://www.whatismyip.com/

into the browser address bar and post the result please.  This should help confirm whether it is an IP address problem.

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
Fixes: 152
Registered: 01-01-2012

Re: I can access all websites except one - Repeat Prescriptions Health Care

@un2018 If you can PM me the account username in question I'll take a look.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Community Veteran
Posts: 5,593
Thanks: 726
Fixes: 1
Registered: 23-09-2010

Re: I can access all websites except one - Repeat Prescriptions Health Care

You say hers has a unique linkID on the end of the url.

Could that be the link after logging in?

Are you logging in then using the link?

I am assuming if you don't log in then you won't have access to that link.

un2018
Newbie
Posts: 4
Registered: 05-02-2018

Re: I can access all websites except one - Repeat Prescriptions Health Care

Just an update to anyone that see's this posting in the future.

1)

I have instructed elderly friend to turn off the router. she turned it off for 4 hours, but it still cannot access the repeat prescription site.

2)

I have also contacted

https://systmonline.tpp-uk.com

They say everything is running fine at their end.

3)

I have PM'd MatthewWheeler, and await their reply

 

Thanks 

UN

Plusnet Help Team
Plusnet Help Team
Posts: 12,994
Thanks: 142
Fixes: 46
Registered: 27-04-2007

Re: I can access all websites except one - Repeat Prescriptions Health Care

Hi there, 

 

I've given Matt a shout and he's going to reply to your message shortly. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Jonpe
All Star
Posts: 1,578
Thanks: 420
Fixes: 3
Registered: 05-09-2016

Re: I can access all websites except one - Repeat Prescriptions Health Care

@un2018  I'm on a fairly slow ADSL connection but when I click on the link in your post the log-in page appears with lightening speed, much faster than any other site.  It's very odd that only this site is causing your friend problems.

Community Veteran
Posts: 26,637
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Registered: 10-04-2007

Re: I can access all websites except one - Repeat Prescriptions Health Care


wrote:I have also contacted

https://systmonline.tpp-uk.com

They say everything is running fine at their end.


98% certain they lied and that the issue is down to then not updating their IP lookup tables!

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,637
Thanks: 868
Fixes: 10
Registered: 10-04-2007

Re: I can access all websites except one - Repeat Prescriptions Health Care

I've just tried an experiment using the VPN built in to the Opera browser.

With the VPN off I can access https://systmonline.tpp-uk.com/

If I turn the VPN on the site does not respond. (whatsmyip.org shows my location as being in Germany with the VPN on).

 

I'm now 100% certain that the problem is totally down to systmonline using out of date information to map the IP to location.

Edit: I suggest you contact them again and ask them when they last updated their IP location data.

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
un2018
Newbie
Posts: 4
Registered: 05-02-2018

Re: I can access all websites except one - Repeat Prescriptions Health Care

An update:
==========
Today my elderly friend is delighted that she can now access the site in question.
So (probably) thanks to matthew wheeler for sorting it out.

i am awaiting a reply\pm to see if he can shed some light on what the issue was.

Thanks to all for the suggestions\replies.

UN
Plusnet Help Team
Plusnet Help Team
Posts: 4,956
Thanks: 419
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Registered: 01-01-2012

Re: I can access all websites except one - Repeat Prescriptions Health Care

Glad to hear it's sorted.

I'm not 100% sure of the cause but at least it's fixed.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
gregshaw
Grafter
Posts: 28
Thanks: 1
Registered: 19-01-2018

Re: I can access all websites except one - Repeat Prescriptions Health Care

Not fixed for me, exactly the same problem.

un2018
Newbie
Posts: 4
Registered: 05-02-2018

Re: I can access all websites except one - Repeat Prescriptions Health Care

Gregshaw,
At end very end of this page
https://systmonline.tpp-uk.com/2/help/help.html

Is an option to "send a query"
I will fill out their enquiry form, and point them to this forum thread, hopefully they may look into it. maybe it's the "update ip location data".

UN