cancel
Showing results for 
Search instead for 
Did you mean: 

I bought a Hudl... and can't connect it!

Heather1
Newbie
Posts: 6
Registered: 06-09-2013

I bought a Hudl... and can't connect it!

Hi all
Brought it home last night all shiny and new. Now it's covered with increasingly angry fingermarks. When I put in the password (have tried the obvious one, very carefully, as on the bottom of the router, plus anything else that might be construed as a 'password'), it then tells me it's 'authenticating'. This goes on for some time until (if you're lucky) it says 'authentication failed'. Router is a Thompson Gateway and I've had no problems in the past getting laptops online.
Who should I blame? Router? PlusNet? Tesco? or me?
14 REPLIES
Moderator
Moderator
Posts: 26,183
Thanks: 1,330
Fixes: 60
Registered: 14-04-2007

Re: I bought a Hudl... and can't connect it!

Just out of interest which Wi-Fi channel are you using as some devices don't use the high numbered ones e.g. 12, 13 and 14.

Customer and Forum Moderator.

ckcomputing
Grafter
Posts: 157
Thanks: 7
Registered: 28-11-2009

Re: I bought a Hudl... and can't connect it!

Hi Heather 1
Let me know if the below link is helpful from Tesco Tech Support
http://ttselectrical.custhelp.com/app/answers/detail/a_id/3552/related/1

Professionals are predictable - it's the amateurs that are dangerous!
ckcomputing
Grafter
Posts: 157
Thanks: 7
Registered: 28-11-2009

Re: I bought a Hudl... and can't connect it!

Heather 1
I am sure you have followed the instructions for connecting your Hudl to a network, but just in case, instructions are below.
How do I connect my Hudl to the Internet?
Tap 'All Apps' and go to 'Settings'.
Under 'Wireless and Networks' select 'Wi-Fi'.
Ensure the Wi-Fi slider is set to 'ON', the device will automatically scan for nearby networks.
Select your home network from the list.
Enter your password.
Tap 'Connect'
Your device will then connect to your network.
Your details will be remembered, and your Hudl will automatically connect to that network whenever you are in range.
Professionals are predictable - it's the amateurs that are dangerous!
Community Veteran
Posts: 6,741
Thanks: 250
Fixes: 20
Registered: 16-02-2009

Re: I bought a Hudl... and can't connect it!

The password you should be entering is the one in the LARGE box titled Wireless network, the pasword is under the SSID and called Key: you need to enter as it is there in upper and lower case. No spaces.
Heather1
Newbie
Posts: 6
Registered: 06-09-2013

Re: I bought a Hudl... and can't connect it!

Hi all, thanks for the advice, much appreciated. Mr Chips, the tech support link did the trick, I tried option 3 - had tried the 'turn off-turn on' strategy at the start but the magic ingredient was clicking 'forget'. Thank you. (Problem now is that it won't move from the 'select wi-fi' screen, but unless anyone has a bright idea that doesn't involve slinging it out of the window, I'll try the tech support people on that.)
Smiley
Community Veteran
Posts: 6,741
Thanks: 250
Fixes: 20
Registered: 16-02-2009

Re: I bought a Hudl... and can't connect it!

Press the large home button at the bottom, looks like a house/envelope.
Heather1
Newbie
Posts: 6
Registered: 06-09-2013

Re: I bought a Hudl... and can't connect it!

All sorted. It needed a complete reset. The Tesco tech support guy comes highly recommended.
ckcomputing
Grafter
Posts: 157
Thanks: 7
Registered: 28-11-2009

Re: I bought a Hudl... and can't connect it!

Glad you got everything sorted - enjoy!
Professionals are predictable - it's the amateurs that are dangerous!
goldenfibre
Aspiring Pro
Posts: 2,589
Thanks: 45
Fixes: 2
Registered: 01-06-2010

Re: I bought a Hudl... and can't connect it!

Heather1
Does this tablet support 5G wi fi?
bill888
Seasoned Pro
Posts: 834
Thanks: 111
Fixes: 22
Registered: 18-10-2008

Re: I bought a Hudl... and can't connect it!


It says it has dual band wifi in the product description
http://www.tesco.com/groceries/Product/Details/?id=278352324


waltdi
Newbie
Posts: 1
Registered: 09-08-2016

Re: I bought a Hudl... and can't connect it!

 
Community Veteran
Posts: 6,741
Thanks: 250
Fixes: 20
Registered: 16-02-2009

Re: I bought a Hudl... and can't connect it!

@goldenfibre Yes it does we have one.
PeeGee
Aspiring Pro
Posts: 1,086
Thanks: 47
Fixes: 3
Registered: 05-04-2009

Re: I bought a Hudl... and can't connect it!

You didn't notice that the messages before the empty one were 2013, did you?

Phil

Plusnet Fibre (Sep 2014), Essentials (Feb 2013); ADSL (Apr 2009); Customer since Jan 2004 (on 28kb dial-up)
Using a TP-Link TD-W9980 modem-router.
Community Veteran
Posts: 6,741
Thanks: 250
Fixes: 20
Registered: 16-02-2009

Re: I bought a Hudl... and can't connect it!

I did, but the user asked a q I could answer.