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I am sick of the Plusnet profile failure to update

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

I am sick of the Plusnet profile failure to update

Timeline
Resync at  4288kbps  05.40 on 18th Sept
Manual resync 4928kbps 10.28 on 18th Sept
Plusnet profile dropped from 4.3 to 3.7Mb about 12 hours later - well after the sync rate had increased
Router held sync until early this morning when it resynched to 4768kbps
So my sync speed and Ip profile has been well above the Plusnet figure for 3 full days and the profile is still at 3.7Mb
Please fix it and how about an update on your investigations
16 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: I am sick of the Plusnet profile failure to update

There has been investigation on how to fix the current implementation from our side, obviously we'd still be having the issue where we the new line report isn't generated on the BT system we use though. We've also been investigating a way to remove the need for the line reports and use a different method to calculate the Plusnet profile, for this we need to prove that it works, is cost effective and is better than the current implementation.
I've fixed your account too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
goldenfibre
Pro
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Registered: ‎01-06-2010

Re: I am sick of the Plusnet profile failure to update

Why can't plusnet removed these current line speed and let BT control the customer line speed as BT one is much quickest 88.23% instant and really fed up of plusnet current line speed never updated after 72 hours or more (the same as old 20CN often do this) but had to kept ask this forum to adjust the manual is really annoying exspecially weekend where is there no staff to ajust the profile to match BT one.
The whole updated on plusnet profile isnt work, never is! Please fix it urgently and it suppose to updated every 12 hours not every 72 hours or more.
Community Gaffer
Community Gaffer
Posts: 17,682
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: I am sick of the Plusnet profile failure to update

We've explained this in multiple threads previously, including several where you have been involved in. I understand this is frustrating, and as I've said in my reply in this thread we're looking into a couple of different solutions. Also, it's 88.2% as per my response last night to you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
waynem
Grafter
Posts: 133
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Registered: ‎03-07-2012

Re: I am sick of the Plusnet profile failure to update

I have to agree with Oldjim  here ...it really gets my goat how long it takes to catch up , but downward wise its straight on it ! Sad
198kHz
Aspiring Champion
Posts: 3,512
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Registered: ‎30-07-2008

Re: I am sick of the Plusnet profile failure to update

Indeed, the system does work very efficiently when the sync goes down!  Sad
Every so often my line throws a wobbly and the sync drops, for a short time. So, although I can maintain around 5Mbps sync for most of the time, and the BT profile keeps in step, the PN profile never gets higher than 2·5Mbps.  Angry
Remember you are unique - just like everyone else
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: I am sick of the Plusnet profile failure to update

Has something changed
Timeline
30th Sept 17.21 sync dropped from 4768kbps to 4672kbps (upstream dropped from 448kbps to 160kbps but that is another problem)
Spotted the drop next morning and checked the Plusnet current line speed and it was 4.1Mb dropped from 4.2Mb
Manual resync
1st October 10.04 to 4928kbps
Checked the Plusnet Current Line speed this morning and it is 4.3Mb
So following two resyncs - one up and one down both updated on the Plusnet systems within 24 hours
goldenfibre
Pro
Posts: 2,858
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Re: I am sick of the Plusnet profile failure to update

Mine isn't updated yet with my sync rate 18620k and still got plusnet current line speed stuck at 15.4Mb for a while now. Should be 16.4Mb. I don't know why is Plusnet current line speed get lower pretty fastest than the higher speed. Really fed up with it.
Edit: that's odd as I did BT Speedtester as it say I had sync rate 18620k, BT IP Profile rate 16.43Mb and Plusnet Current Line Speed rate 15.4Mb and I still getting throughput speed of 16.4Mb lol Smiley
RPMozley
Aspiring Pro
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Registered: ‎04-11-2011

Re: I am sick of the Plusnet profile failure to update

Looks like you've got the rare 'fast' ppp connection, where the PN profile isn't properly applied to you session. Just hope you don't lose sync or ppp link!  Wink
That's RPM to you!!
Community Veteran
Posts: 2,324
Registered: ‎01-08-2007

Re: I am sick of the Plusnet profile failure to update

Can I ask the obvious...
Why does the system/profile always get "stuck" when the speed move is upward?    The cynics amongst us would think it is because this helps keep the bandwidth usage down...  Half a meg here and there x 10,000 customers = a fair chunk of central pipes.  Wink
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: I am sick of the Plusnet profile failure to update

Just to dispell the conspiracy theory - You would probably still use the same amount of bandwidth and it would be likely to generate calls/tickets/complaints - which does cost us money!
So it's in our best interests to keep you guys happy Smiley
198kHz
Aspiring Champion
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Registered: ‎30-07-2008

Re: I am sick of the Plusnet profile failure to update

Quote from: chesterfield
Why does the system/profile always get "stuck" when the speed move is upward?

A very good question! It seems to me very very odd that it works perfectly going down, but not at all going up.  Cry
Remember you are unique - just like everyone else
Community Veteran
Posts: 2,324
Registered: ‎01-08-2007

Re: I am sick of the Plusnet profile failure to update

Quote from: Jameseh
Just to dispell the conspiracy theory - You would probably still use the same amount of bandwidth and it would be likely to generate calls/tickets/complaints - which does cost us money!
So it's in our best interests to keep you guys happy Smiley

Thats if everyone who has a stuck profile notices it, or even understands such things.  Im guessing the number of people raising tickets about stuck profiles is a minority of those who have them.
Community Veteran
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Registered: ‎10-04-2007

Re: I am sick of the Plusnet profile failure to update

Quote from: Jameseh
Just to dispell the conspiracy theory - You would probably still use the same amount of bandwidth and it would be likely to generate calls/tickets/complaints - which does cost us money!

But you pay for peak capacity, not the total amount of data transferred. If peoples downloads are spread over a longer time period it smooths out the peaks and reduces the maximum capacity you need which saves you money.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
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Community Veteran
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Registered: ‎23-09-2010

Re: I am sick of the Plusnet profile failure to update

Quote from: 4C
it works perfectly going down, but not at all going up.   Cry

Generally for me the drop takes two and a half days but the last drop took several to register and even then failed to drop the connection.
Which was good for me but shows that for at least some of us the drops are just as random as the ups.
Quote from: Oldjim
Has something changed

Maybe you've been put on a secret trial.