I am sick of the Plusnet profile failure to update
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I am sick of the Plusnet profile failure to update
21-09-2012 10:39 AM
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Resync at 4288kbps 05.40 on 18th Sept
Manual resync 4928kbps 10.28 on 18th Sept
Plusnet profile dropped from 4.3 to 3.7Mb about 12 hours later - well after the sync rate had increased
Router held sync until early this morning when it resynched to 4768kbps
So my sync speed and Ip profile has been well above the Plusnet figure for 3 full days and the profile is still at 3.7Mb
Please fix it and how about an update on your investigations
Re: I am sick of the Plusnet profile failure to update
21-09-2012 10:45 AM
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I've fixed your account too.
Re: I am sick of the Plusnet profile failure to update
21-09-2012 12:44 PM
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The whole updated on plusnet profile isnt work, never is! Please fix it urgently and it suppose to updated every 12 hours not every 72 hours or more.
Re: I am sick of the Plusnet profile failure to update
21-09-2012 1:22 PM
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Re: I am sick of the Plusnet profile failure to update
21-09-2012 2:07 PM
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Re: I am sick of the Plusnet profile failure to update
21-09-2012 2:21 PM
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Every so often my line throws a wobbly and the sync drops, for a short time. So, although I can maintain around 5Mbps sync for most of the time, and the BT profile keeps in step, the PN profile never gets higher than 2·5Mbps.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: I am sick of the Plusnet profile failure to update
02-10-2012 11:02 AM
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Timeline
30th Sept 17.21 sync dropped from 4768kbps to 4672kbps (upstream dropped from 448kbps to 160kbps but that is another problem)
Spotted the drop next morning and checked the Plusnet current line speed and it was 4.1Mb dropped from 4.2Mb
Manual resync
1st October 10.04 to 4928kbps
Checked the Plusnet Current Line speed this morning and it is 4.3Mb
So following two resyncs - one up and one down both updated on the Plusnet systems within 24 hours
Re: I am sick of the Plusnet profile failure to update
02-10-2012 11:08 AM
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Edit: that's odd as I did BT Speedtester as it say I had sync rate 18620k, BT IP Profile rate 16.43Mb and Plusnet Current Line Speed rate 15.4Mb and I still getting throughput speed of 16.4Mb lol
Re: I am sick of the Plusnet profile failure to update
02-10-2012 2:56 PM
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Re: I am sick of the Plusnet profile failure to update
02-10-2012 4:17 PM
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Why does the system/profile always get "stuck" when the speed move is upward? The cynics amongst us would think it is because this helps keep the bandwidth usage down... Half a meg here and there x 10,000 customers = a fair chunk of central pipes.
Re: I am sick of the Plusnet profile failure to update
02-10-2012 4:18 PM
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So it's in our best interests to keep you guys happy
Re: I am sick of the Plusnet profile failure to update
02-10-2012 4:25 PM
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Quote from: chesterfield Why does the system/profile always get "stuck" when the speed move is upward?
A very good question! It seems to me very very odd that it works perfectly going down, but not at all going up.
Zen FTTC 40/10 + Digital Voice FRITZ!Box 7530
BT technician (Retired)
Re: I am sick of the Plusnet profile failure to update
02-10-2012 5:13 PM
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Quote from: Jameseh Just to dispell the conspiracy theory - You would probably still use the same amount of bandwidth and it would be likely to generate calls/tickets/complaints - which does cost us money!
So it's in our best interests to keep you guys happy
Thats if everyone who has a stuck profile notices it, or even understands such things. Im guessing the number of people raising tickets about stuck profiles is a minority of those who have them.
Re: I am sick of the Plusnet profile failure to update
02-10-2012 8:47 PM
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Quote from: Jameseh Just to dispell the conspiracy theory - You would probably still use the same amount of bandwidth and it would be likely to generate calls/tickets/complaints - which does cost us money!
But you pay for peak capacity, not the total amount of data transferred. If peoples downloads are spread over a longer time period it smooths out the peaks and reduces the maximum capacity you need which saves you money.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: I am sick of the Plusnet profile failure to update
02-10-2012 9:29 PM
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Quote from: 4C it works perfectly going down, but not at all going up.
Generally for me the drop takes two and a half days but the last drop took several to register and even then failed to drop the connection.
Which was good for me but shows that for at least some of us the drops are just as random as the ups.
Quote from: Oldjim Has something changed
Maybe you've been put on a secret trial.
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