I'm not seeing packet loss in your screenshot.
When you do a ping like that with a trace of all the intermediate hops, each ping request and reply packet has to pass through every hop in the chain. Your image shows ZERO packet loss all the way and back for www.google.com, so the fact that the pings have reached their most distant destination without error shows that you don't have a problem.
Where your chart is showing packet loss in some of the intermediate hops, is just an indication that those servers don't treat ping requests to that specific device with any priority and are randomly discarded in favour of passing through actual important traffic - and is NOT an indication of dropping your traffic.
If one of the intermediate hops was causing real packet loss, then all the more distant hops would be showing accumulating loss figures because the faulty hop would be losing the ping requests/replies beyond it - so in your case the loss at google would be at least as big as the faulty hop.
To prove my point, you could setup a ThinkBroadband Broadband Quality Monitor to chart your connection packet loss 24/7.
In your Plusnet Hub2 you will need to enable ping requests/replies on the WAN connection.
Ideally if you want to use the BQM long term, then you should get a Plusnet static address, but if you just want to chart your connection over the short term then any chart you create will work until your router re-syncs and potentially changing your dynamic address - at which point the BQM will show 100% packet loss (all red).
@Johnny5 wrote:
This is really affecting everything that is using the network and making it hard to work from home and play any kind of online game.
Assuming you have a Plusnet Hub2, the problems you are experiencing are MUCH more likely to be associated with bufferbloat.
You can test your setup for bufferbloat using this test - https://www.waveform.com/tools/bufferbloat
Checking your "Bufferbloat Grade", you'll want an "A" for gaming, a "B" for work video calls, or "C" for general use.
If you're getting worse than a "C" or need to achieve a better grade (for work or gaming), then the only real solution is to get a different router with anti-bufferbloat capabilities as explained in the "Frequently Asked Question" section under the test results.
Hope that helps
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