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Hub one

Joe8
Grafter
Posts: 25
Registered: ‎11-08-2018

Re: Hub one

It ended in 2.2. But I am at work now. I have the hub 0 and my old Thomson router 2010 side by side I use the same ADSL cable and filter the Thomson one gives me 18.5 mb where the hub 0 gives me 10 mb and hub one 12 mb why is this
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,582
Thanks: 10,308
Fixes: 1,601
Registered: ‎21-04-2017

Re: Hub one

I'm not sure to be honest which is why I'd like to know the full firmware version to see if there's an update we can push out to you. Thank you.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Joe8
Grafter
Posts: 25
Registered: ‎11-08-2018

Re: Hub one

Will let you know when I finish work. The hub 0 was brand new out of the box and hub one which I have been using. Do you want the firmware from both routers
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,582
Thanks: 10,308
Fixes: 1,601
Registered: ‎21-04-2017

Re: Hub one

No worries. Yeah the firmware version of the Hub Zero may be useful too.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Joe8
Grafter
Posts: 25
Registered: ‎11-08-2018

Re: Hub one

Do you want the firmware of the Thomson 585 v 8 router to
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,582
Thanks: 10,308
Fixes: 1,601
Registered: ‎21-04-2017

Re: Hub one

No we don't need that as we can't update those routers firmwares anyway.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Joe8
Grafter
Posts: 25
Registered: ‎11-08-2018

Re: Hub one

This is the firmware for the hub 0
7.275.11 F2704N
Joe8
Grafter
Posts: 25
Registered: ‎11-08-2018

Re: Hub one

Joe8
Grafter
Posts: 25
Registered: ‎11-08-2018

Re: Hub one

Joe8
Grafter
Posts: 25
Registered: ‎11-08-2018

Re: Hub one

Joe8
Grafter
Posts: 25
Registered: ‎11-08-2018

Re: Hub one

And the Thomson router speed with the same ADSL cable and filter
LaurenB
Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: Hub one

Hi @Joe8, do you get similar results when you run wired tests with the routers? Or is it just Wireless speeds where you are seeing the difference?

 

Did you notice which wireless channel each router was connecting on at all? 

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team
Joe8
Grafter
Posts: 25
Registered: ‎11-08-2018

Re: Hub one

Through the hub 1 and hub 0 the speeds are slower through wired connection 7 mb on average . The Thomson router gives me 17.25mb wired
deank
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 325
Fixes: 14
Registered: ‎23-11-2017

Re: Hub one

Hi @Joe8

 

I have passed this over to our products team for you. They will investigate what could possibly be causing the drop in speed while using wired devices to the Hub 1 / 0 routers.

Joe8
Grafter
Posts: 25
Registered: ‎11-08-2018

Re: Hub one

I think the hub one/ 0 routers need testing on ADSL to see if they are capable of letting out 20 mbps speed as I had no problems with the Thomson 585 or the Technicolor routers