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Hub has detected a problem with my internet connection

KrazyyOne
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Registered: ‎16-06-2022

Hub has detected a problem with my internet connection

Hi, after ordering broadband on the 21/10 we finally got a message after 22:00 tonight to say our broadband is good to go. So we've turned on the router and it just flashes orange and when we turn on our devices we get a message saying our hub has detected a problem with our internet connection. Tried rebooting and factory resetting etc but no luck. Any help gratefully received. It's very frustrating.

47 REPLIES 47
jab1
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Registered: ‎24-02-2012

Re: Hub has detected a problem with my internet connection

@KrazyyOne Welcome to the forums. Are all cables fully home?

John
KrazyyOne
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Registered: ‎16-06-2022

Re: Hub has detected a problem with my internet connection

@jab1 they are fully home.
jab1
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Re: Hub has detected a problem with my internet connection

OK. I don't think this could be the issue, but is the username in the format of 'myusername@plusdsl.net'?

John
KrazyyOne
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Re: Hub has detected a problem with my internet connection


I am not using a user name at the moment it is a case of logging into the local 192 network and the router cannot see internet.
jab1
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Re: Hub has detected a problem with my internet connection

I don't quite understand that. If you are logged into the Hub (Hub2, presumably), what is the username displayed on the picture below?

3.Hub2 broadband.png

John
MisterW
Superuser
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Re: Hub has detected a problem with my internet connection

@KrazyyOne is the router connected to your master socket   ?

Do you have a dual socket ?

Have a look at the Troubleshooting help here https://www.plus.net/help/broadband/connection-troubleshooting/

@jab1 if its flashing orange, it's got no dsl sync, the username won't matter yet. It will be setup@plusdsl.netbanyway as it's not been able to auto configure

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jab1
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Re: Hub has detected a problem with my internet connection

Not thought of that, @MisterW  - not had my second coffee yet. 😀

John
KrazyyOne
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Re: Hub has detected a problem with my internet connection

The router is connected to the socket where previous router was
jab1
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Re: Hub has detected a problem with my internet connection

@KrazyyOne But is it an old style single socket, or the current Master socket 5C with a Mk.4 faceplate?

John
KrazyyOne
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Re: Hub has detected a problem with my internet connection

@jab1 it has 2 sockets but not the line
jab1
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Re: Hub has detected a problem with my internet connection

So it is a 5C/Mk.4 . What 'line' is missing?

John
KrazyyOne
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Re: Hub has detected a problem with my internet connection

@jab1 The line that signifies it's a master socket. Spoke to someone from plusnet who suggested doing what you said earlier on about user name but that either hangs on connecting or disconnects
jab1
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Re: Hub has detected a problem with my internet connection

Don't suppose you could post a photograph, I'm still a little confused?

John
Baldrick1
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Re: Hub has detected a problem with my internet connection

@KrazyyOne 

Going back to step 1, have you got a telephone dial tone?

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