Hub has detected a problem with my internet connection

[#1]

Hi, after ordering broadband on the 21/10 we finally got a message after 22:00 tonight to say our broadband is good to go. So we've turned on the router and it just flashes orange and when we turn on our devices we get a message saying our hub has detected a problem with our internet connection. Tried rebooting and factory resetting etc but no luck. Any help gratefully received. It's very frustrating.

[#2]

@KrazyyOne Welcome to the forums. Are all cables fully home?

[#3]

@jab1 they are fully home.

[#4]

OK. I don't think this could be the issue, but is the username in the format of 'myusername@plusdsl.net'?

[#5]

I am not using a user name at the moment it is a case of logging into the local 192 network and the router cannot see internet.

[#6]

I don't quite understand that. If you are logged into the Hub (Hub2, presumably), what is the username displayed on the picture below?

[#7]

@KrazyyOne is the router connected to your master socket   ?

Do you have a dual socket ?

Have a look at the Troubleshooting help here https://www.plus.net/help/broadband/connection-troubleshooting/

@jab1 if its flashing orange, it's got no dsl sync, the username won't matter yet. It will be setup@plusdsl.netbanyway as it's not been able to auto configure

[#8]

Not thought of that, @MisterW  - not had my second coffee yet. 😀

[#9]

The router is connected to the socket where previous router was

[#10]

@KrazyyOne But is it an old style single socket, or the current Master socket 5C with a Mk.4 faceplate?

[#11]

@jab1 it has 2 sockets but not the line

[#12]

So it is a 5C/Mk.4 . What 'line' is missing?

[#13]

@jab1 The line that signifies it's a master socket. Spoke to someone from plusnet who suggested doing what you said earlier on about user name but that either hangs on connecting or disconnects

[#14]

Don't suppose you could post a photograph, I'm still a little confused?

[#15]

@KrazyyOne 

Going back to step 1, have you got a telephone dial tone?