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Hub delivery

benlad
Newbie
Posts: 2
Registered: 30-08-2017

Hub delivery

Broadband connection is to be activated on Friday 1st September, but I am yet to receive a hub. When will I get it?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Hub delivery

It doesn't look like automation has placed the router order just yet. I've put it through now manually and we'll get it to you as quickly as we can. Can you let us know how your activation goes on Friday?


Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
benlad
Newbie
Posts: 2
Registered: 30-08-2017

Re: Hub delivery

Thanks.  I will let you know how it goes if I have a router to try it out. I signed up 3 weeks ago.... Seems to be a long, drawn out process.

 

I got an SMS yesterday saying it was in the post and I have received an e-mail today saying it has been despatched today - Not convinced the systems are very good.  Is something really happening?  You say you will get it to me as quickly as you can - that would be next day delivery.

Plusnet Help Team
Plusnet Help Team
Posts: 4,160
Thanks: 865
Fixes: 212
Registered: 21-04-2017

Re: Hub delivery

From what I can see your router was ordered on the 30th, dispatched on the 31st and arrived on the 1st. We can see your connection is online now. Everything working as expected?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team