Hub 2 router disconnecting and reconnecting each morning
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Hub 2 router disconnecting and reconnecting each morning
a week ago - last edited a week ago
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Every day my Plusnet Hub 2 router disconnects and reconnects in the early morning, typically between 2am and 4am. It seems reliable the rest of the day. Is this normal behaviour?
(As an experiment I've just switched to a non-Plusnet router so it will be interesting to see if the behaviour continues.)
Re: Hub 2 router disconnecting and reconnecting each morning
Sunday
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Hi @cmkessell Looking at the connection logs it didn't drop on Thursday or Friday morning, had anything change in your home setup at all then?
Re: Hub 2 router disconnecting and reconnecting each morning
Sunday - last edited Sunday
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Hi Adam,
Thanks for looking at the log. The home setup change was that I swapped my Plusnet Hub2 for an old TP-Link router on Wednesday (probably causing the drop at around 8am), and it looks as if this might have helped prevent the dropping on Thursday and Friday morning - but then the dropping happened again on Sat and Sun morning.
So I'm not sure what's going on. Is the early morning dropping normal? Shall I put back the Hub2 router and see what happens?
Thanks,
Chris
Re: Hub 2 router disconnecting and reconnecting each morning
Sunday
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Hi @cmkessell I'd say it's not normal but also one drop per day should be nothing to worry about unless it's staying offline for an extended period. I'd try swapping the router back to see if anything changes. Do you have anything on a timer that might turn on or off at 2am?
Re: Hub 2 router disconnecting and reconnecting each morning
Sunday
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The dropping isn't really a problem while it only happens in the early hours. I don't think there's anything in the house that gets triggered around those hours. I'll try the Plusnet router again and see how it goes.
Re: Hub 2 router disconnecting and reconnecting each morning
Sunday
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By the way is there any way that customers can access that graphical connection log you're using? It would make it easier to see what's happening on the line.
Re: Hub 2 router disconnecting and reconnecting each morning
Sunday
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Re: Hub 2 router disconnecting and reconnecting each morning
Tuesday - last edited Tuesday
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At this juncture, I would stick with the TP-Link router as that eliminates the possibility of something happening with BT's router maintenance platform.
Does your TP router play nice with Routerstats? See the link below. If it does, I would recommend setting up routerstats and setup 24x7 monitoring to see what happens to the SNRM at that time. Issues such as these are usually caused by electrical interference, which might not be within your property. Such interference might be present much of the time ... but is only bad enough to cause issues at a specific time.
In a past life, I experienced this with passing West Coast Mainline trains ... it was only a problem with specific trains!!
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Hub 2 router disconnecting and reconnecting each morning
Tuesday
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