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Hub 2.0 with home phone orange light

stonecity13
Newbie
Posts: 8
Registered: ‎29-07-2015

Hub 2.0 with home phone orange light

Hello,

I received today my router and plugged it in. The blue light lasts like a minute and then it goes to orange.

I have already
- reset twice
- plug unplug
- leave for 15-20minutes
- change admin password


Anything else to try?
7 REPLIES 7
stonecity13
Newbie
Posts: 8
Registered: ‎29-07-2015

Re: Hub 2.0 with home phone orange light

The light is steady orange
jab1
Legend
Posts: 17,253
Thanks: 5,552
Fixes: 258
Registered: ‎24-02-2012

Re: Hub 2.0 with home phone orange light

Have you checked that the username is your account name?

John
Mustrum
Community Veteran
Posts: 3,573
Thanks: 1,064
Fixes: 77
Registered: ‎13-08-2015

Re: Hub 2.0 with home phone orange light

@stonecity13   have you just re-joined plusnet?

 

If so have you had a text/email to say your service is ready?

Is your phone line working?

Have you checked the username and password in the router?

 

 

 

 

 

 

 

have you

jab1
Legend
Posts: 17,253
Thanks: 5,552
Fixes: 258
Registered: ‎24-02-2012

Re: Hub 2.0 with home phone orange light

@Mustrum Never thought of a re-joiner. If that is the case, then we need to know . Changes possible help.

John
bobpullen
Community Gaffer
Community Gaffer
Posts: 16,899
Thanks: 5,008
Fixes: 316
Registered: ‎04-04-2007

Re: Hub 2.0 with home phone orange light

@stonecity13 - from what I can establish, your broadband service is not due to be activated until Wednesday.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

jab1
Legend
Posts: 17,253
Thanks: 5,552
Fixes: 258
Registered: ‎24-02-2012

Re: Hub 2.0 with home phone orange light

Would have been useful if the OP had mentioned he was a returnee. I (wrongly) assumed this was a replacement Hub.

John
eastwoodcity
Newbie
Posts: 1
Registered: ‎19-06-2023

Re: Hub 2.0 with home phone orange light

I logged and posted with my old username.

This is my new one account and email associated with it. Just looked at my junk email and there is an email that states Wednesday.l as you mentioned I guess this post can be deleted or closed all together


Thanks