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How will I obtain Network Key/Password if using own router?

theenforcer74
Newbie
Posts: 3
Registered: 07-06-2013

How will I obtain Network Key/Password if using own router?

Hi,
I am due to be connected to Plusnet broadband tomorrow, my previous Sky broadband connection has been turned off today. When I signed up with Plusnet I said I would use my existing Sky router. It says that they send network key/password details with the new router, so how do I get them when I am using my own router. I am unable to find any details on the member support on the main plusnet site.
Many Thanks,
TE
4 REPLIES
gtowen
Rising Star
Posts: 353
Thanks: 9
Fixes: 1
Registered: 05-05-2013

Re: How will I obtain Network Key/Password if using own router?


once activated your details should be here    https://portal.plus.net/my.html?s=0&action=refresh_browser
theenforcer74
Newbie
Posts: 3
Registered: 07-06-2013

Re: How will I obtain Network Key/Password if using own router?

Hi,
Thanks for that information. I did come across that page earlier and it's 'not active' as yet - as expected, but the password is eight '*'s for "security reasons", so how am I going to find out what it actually is?
Cheers,
TE
gtowen
Rising Star
Posts: 353
Thanks: 9
Fixes: 1
Registered: 05-05-2013

Re: How will I obtain Network Key/Password if using own router?

At some stage when you signed up with PlusNet you had to put in your preferred password on the application form, it will be that one Smiley
theenforcer74
Newbie
Posts: 3
Registered: 07-06-2013

Re: How will I obtain Network Key/Password if using own router?

Great - I know which one that is, thanks for your help!