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How to report a fault

Posts: 1
Registered: ‎06-11-2018

How to report a fault

Please help. I have never used a forum before.

What is the simple way to report a fault with my broadband. Thanks

Aspiring Legend
Posts: 13,952
Thanks: 4,355
Fixes: 195
Registered: ‎24-02-2012

Re: How to report a fault

Welcome to the forums, @Nickovane.

If you describe your problem, we can direct you to the correct route, or maybe even help you here on the forum.

Plusnet Help Team
Plusnet Help Team
Posts: 2,577
Thanks: 508
Fixes: 131
Registered: ‎07-12-2017

Re: How to report a fault

Hi @Nickovane, welcome to the forums Smiley


I've tested your line and can see a high number of drops over the last few days, but the tests aren't detecting the cause.


I'd advise having a run through the troubleshooting guides here, if the issue then persists you can raise the fault here.


If you let us know once this is done, we can pick it up for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team