How to report a fault

[#1]

Please help. I have never used a forum before.

What is the simple way to report a fault with my broadband. Thanks

[#2]

Welcome to the forums, @Nickovane.

If you describe your problem, we can direct you to the correct route, or maybe even help you here on the forum.

[#3]

Hi @Nickovane, welcome to the forums

I've tested your line and can see a high number of drops over the last few days, but the tests aren't detecting the cause.

I'd advise having a run through the troubleshooting guides here, if the issue then persists you can raise the fault here.

If you let us know once this is done, we can pick it up for you.