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How to find log in details for own modem/router

FIXED
Unclfesta
Newbie
Posts: 2
Thanks: 3
Registered: ‎19-05-2024

How to find log in details for own modem/router

Hi,
I’ve got an issue with my hub 2 and I have a TP Link Router/Modem that is compatible with Fibre from cabinet. In order to log in I need the user name and password that Plusnet have allocated ( not my username and password used to log into app).
I can’t find it anywhere and have sent support a message through X (old twitter)
Can anyone help or advise?
TIA 👍😊
3 REPLIES 3
MisterW
Superuser
Superuser
Posts: 15,325
Thanks: 5,877
Fixes: 421
Registered: ‎30-07-2007

Re: How to find log in details for own modem/router

https://www.plus.net/help/broadband/broadband-connection-settings/

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

jwsg
Rising Star
Posts: 172
Thanks: 37
Fixes: 1
Registered: ‎16-08-2013

Re: How to find log in details for own modem/router

Fix

To log into the Hub ? - details on the hub label

To connect a router ? - https://www.plus.net/help/broadband/broadband-connection-settings/ the username and password would be same as logging into your broadband account in a web browser - there is no app for this - in the Hub the username is found in home ->  advanced settings -> broadband

Unclfesta
Newbie
Posts: 2
Thanks: 3
Registered: ‎19-05-2024

Re: How to find log in details for own modem/router

Thanks so much for your reply. Very clear and was simple to sort.
Thanks again 👍😊