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How to check if your line is banded

toonspark
Newbie
Posts: 9
Registered: 17-12-2013

How to check if your line is banded

Hi, I was wondering if my line is banded.  I'll explain.  My FTTC has just been installed and was advised not to disconnect the modem in the first few days till it determines a good sync speed. On the first day it synced at 78Mb. My area has had bad weather for the past two days with the electricity switching off and on, which of course disconnected my router.
Now the line is sitting at 38Mb. My speed estimate was 80Mb using the BT checker as I am on the same street as the cabinet.  Does that mean i'm now stuck at 38MB from now onHuh
Thanks for any reply's
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,766
Thanks: 344
Fixes: 136
Registered: 01-01-2012

Re: How to check if your line is banded

Hi there.
Your line technically isn't banded. The issue is that we've put you on the wrong fibre product.
I'm placing a order to sort this which will complete tomorrow.
If you have any further issues please let us know
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
toonspark
Newbie
Posts: 9
Registered: 17-12-2013

Re: How to check if your line is banded

Wowl that was quick, thanks for the help Matthew.  Customer service has been great so far!!
toonspark
Newbie
Posts: 9
Registered: 17-12-2013

Re: How to check if your line is banded

All good now  Cheesy