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How to cancel Plusnet

TomA09
Dabbler
Posts: 10
Registered: 18-11-2009

How to cancel Plusnet

I joined around 20 days ago but the speed on peak times on Premium is very slow. Is it possible to cancel your contract with them?
8 REPLIES
Emma
Grafter
Posts: 138
Registered: 10-09-2007

Re: How to cancel Plusnet

You should give them a chance to help you. Also there are some very knowledgeable people on here.
What does it say here http://www.speedtester.bt.com/
Have you gone through the faults process?
http://faults.plus.net
let us know and we can try and help you  Smiley
TomA09
Dabbler
Posts: 10
Registered: 18-11-2009

Re: How to cancel Plusnet

Hi Emma,
Thanks for the post.
I'm getting an error on the test page at the moment, will try again later. Thanks
adie:quote
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: How to cancel Plusnet

Stop trying the faults checker - it is knackered
http://usertools.plus.net/status/archive/1258565195.htm
Quote
Fault Checker Errors (59331) - NEW
Services
Posted on: Wednesday 18 November 2009, 17:26
We're currently experiencing problems with our Broadband Faults Checker. When attempting to raise a fault through this system customers may be seeing error messages during the process. This is also affecting our Customer Support Centre when raising new faults. This is not affecting the investigation of already open faults.
If you experience a fault before we resolve this issue, please either call our support centre or raise a standard support ticket. Where possible we would ask if you can refrain from raising the fault until tomorrow when the automated faults checker will be available again.
Sorry for any inconvenience this may be causing.
Kind Regards,
Chris Parr
Customer Support
slipthru
Grafter
Posts: 51
Registered: 02-11-2009

Re: How to cancel Plusnet

You don't need to cancel you can just ask for a mac code and pay the £30 setup fee if you didn't when you signed up and the cost of the router if you took one.
community
Grafter
Posts: 666
Registered: 31-07-2007

Re: How to cancel Plusnet

I hope someone is going to explain this to me........what is it all about? going to mac? as an ISP? Naw......can't be...can it?
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: How to cancel Plusnet

its a Migration Code nothing to do with apples
Moderator
Moderator
Posts: 26,177
Thanks: 1,325
Fixes: 58
Registered: 14-04-2007

Re: How to cancel Plusnet

Read the thread Strat Embarrassed Roll eyes

Customer and Forum Moderator.

Plusnet Staff
Plusnet Staff
Posts: 17,642
Thanks: 538
Fixes: 160
Registered: 05-04-2007

Re:How to cancel Plusnet

Hi there,
We'd like to help you get things fixed rather than see you leave.
If you're seeing slow speeds then try the BT Speedtester as linked earlier in the thread, it's also worth posting a comparison from another speedtest such as www.mybroadbandspeed.co.uk
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff