cancel
Showing results for 
Search instead for 
Did you mean: 

How to Leave?

valoukh
Hooked
Posts: 7
Registered: ‎30-03-2020

How to Leave?

I want to leave Plusnet but I'm not able to use a phone at present and there's been no reply on Twitter. Tempted to just cancel my direct debit and let them work it out for themselves? Or is there a support email? Thanks!

5 REPLIES 5
jab1
Legend
Posts: 19,119
Thanks: 6,272
Fixes: 288
Registered: ‎24-02-2012

Re: How to Leave?

Are you moving to a new provider?

John
valoukh
Hooked
Posts: 7
Registered: ‎30-03-2020

Re: How to Leave?

Hi, thanks for the reply. No, I'm just cancelling.

jab1
Legend
Posts: 19,119
Thanks: 6,272
Fixes: 288
Registered: ‎24-02-2012

Re: How to Leave?

Then the only two ways to do this are either - ring Customer Options on 0800 013 2632 or send a letter to

Plusnet plc, The Balance, 2 Pinfold Street, Sheffield, S1 2GU. by recorded delivery (for your own protection).

 

John
valoukh
Hooked
Posts: 7
Registered: ‎30-03-2020

Re: How to Leave?

Thanks John. I've now had a reply on Twitter also and will cancel my direct debit today. Cheers.

MisterW
Superuser
Superuser
Posts: 16,218
Thanks: 6,198
Fixes: 447
Registered: ‎30-07-2007

Re: How to Leave?

and will cancel my direct debit today

I wouldnt do that just yet, as it will complicate any final payment or refund.

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.