How slow can you go...!
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How slow can you go...!
07-02-2014 5:08 PM
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http://www.thinkbroadband.com/speedtest/results.html?id=139179237016490451481
I've done all the usual tests - wires, dial tone, reboots, etc... with no effect
Any ideas please?
Re: How slow can you go...!
07-02-2014 5:14 PM
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I'm just looking into this for you. Please bear with me and I'll do my best to get this sorted out for you.
Re: How slow can you go...!
07-02-2014 5:17 PM
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Its been like this for a couple of days... download speed is consistently around 128kbps... with upload being quicker...
Nothing has changed my side, except the poor weather... I've checked the outside connections but nothing wrong - all dry and OK.
Phone works fine too - clear sound.
Jon
Re: How slow can you go...!
07-02-2014 5:19 PM
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I appreciate the call wait times are a little high at the moment but we're making improvements and we'll get there!
Yeah there looks to be something happening with the Speed Profile set by our suppliers - I'm just on with them now to try and get this sorted out for you.
Shouldn't be too long!
Re: How slow can you go...!
07-02-2014 5:29 PM
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That should be sorted for you now. Give or take an hour, you should start to notice the speeds back to normal.
Re: How slow can you go...!
07-02-2014 6:35 PM
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Posted via Mobile connected to Orange ("Zero Range")
Re: How slow can you go...!
07-02-2014 6:56 PM
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When you say no connection, do you mean just Internet or no phone service at all? If the latter, then raise a phone line fault with your phone supplier. If the phone works, is line line noisy? If yes raise a voice fault likewise.
Otherwise, check connects, try a new filter. Do you have a spare router? Raise a fault report here http://faults.plus.net
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: How slow can you go...!
07-02-2014 7:01 PM
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I've checked everything ... nothing has changed, and connection was fine this afternoon just really slow!
Phone is fine - calls are clear.. no noise on line.
Whatever was changed at server end has killed the connection.
Re: How slow can you go...!
07-02-2014 7:11 PM
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Re: How slow can you go...!
08-02-2014 1:30 AM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: How slow can you go...!
08-02-2014 11:18 AM
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Re: How slow can you go...!
08-02-2014 11:52 AM
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I'm outof the office at the moment but if the issue is still ongoing could you please PM me your contact details and I'll do my best to help.
Re: How slow can you go...!
08-02-2014 4:49 PM
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http://www.thinkbroadband.com/speedtest/results.html?id=139187772353500481224
Thanks
Re: How slow can you go...!
08-02-2014 10:24 PM
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