How much difference would you expect from the Master Socket?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: How much difference would you expect from the ...
- « Previous
-
- 1
- 2
- Next »
Re: How much difference would you expect from the Master Socket?
01-05-2010 9:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have the same problem but haven't got round to reporting it.
Can you try this
Disconnect your phone completely then try ringing in from your mobile and see what happens to the errors and the noise margin
Re: How much difference would you expect from the Master Socket?
01-05-2010 9:49 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll keep you informed...
Re: How much difference would you expect from the Master Socket?
03-05-2010 9:18 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I'll try and avoid constant reboots of the router to see if this makes any difference...
Re: How much difference would you expect from the Master Socket?
03-05-2010 10:27 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: How much difference would you expect from the Master Socket?
04-05-2010 9:55 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The order currently placed is to move you onto ADSL1 (up to 8Mb) on the 21CN network, this is due to complete on the 14th May. As you're still on BBYW option 2 I don't think you'll be getting the up to 20Mb, however if you choose to regrade to Extra or Pro you'll get the upgrade then?
Hope that helps,
Re: How much difference would you expect from the Master Socket?
04-05-2010 1:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I placed the order to shift over to Extra a couple of days ago and apparently that should be completed at my next billing date at the end of the month. I always assumed I was already on the ADSL Max (up to 8Mb) service and that the 21CN network change was just a nice piece of housekeeping from BT to make their life easier (and possibly improve my QoS).
Can you confirm that the change to Extra has been put through ok?
I commented on the ticket (for the 21CN upgrade) about the disconnects etc. and apparently they shouldn't be related so I've raised a fault.
Re: How much difference would you expect from the Master Socket?
04-05-2010 1:10 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Yep the move to Extra is still scheduled for the 28th, as that's after the 14th your order to move to the 21CN network will be complete and it's a 24 hour modify to move to up to 20Mb when you're already on the network.
On that subject I'm afraid we can't raise a fault to investigate the dropping connection until the 14th as the order that's currently in place will prevent it from going through - but on the bright side once the order is complete you should stop getting the disconnections.
Hope that helps,
Re: How much difference would you expect from the Master Socket?
04-05-2010 1:51 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
jim:csa
Re: How much difference would you expect from the Master Socket?
04-05-2010 8:05 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: gwowders So the move to 21CN *might* have been causing the disconnections after all???
No, that wasn't what Matt would mean. Until your line is physically moved to 21CN, which is due to be done on 14th May, nothing changes on your line, so that change does not cause disconnections before the event, which I imagine is what the agent who answered your ticket meant. When the change is done your line is physically re-patched to disconnect it from a 20CN DSLAM and connect it to a 21CN MSAN. This takes a few minutes and that is the only "move-related" disconnection you should see.
In principle, when BT enable an exchange for 21CN it has no effect on 20CN connections, the new equipment is independent of the old kit. In practice? Wiring could get disturbed when BT staff are working in the exchange, power could be transiently interrupted, …. A disconnection could result from this - but one can only speculate about possibilities - no hard facts.
Re: How much difference would you expect from the Master Socket?
05-05-2010 1:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Another interesting chat with Plus Net yesterday suggested that BT may have messed something up at the exchange whereby my voice and broadband circuits have become mixed - does anyone have any experience of this? I tried to call them this morning but they ran a quick line test and said everything was ok. I suggested that this did appear to be an intermittent fault and she didn't seem to think that there was much they could do. Very useful.
- « Previous
-
- 1
- 2
- Next »
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: How much difference would you expect from the ...