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How long will it take to reset a stuck IP profile?

boomboomer
Dabbler
Posts: 10
Registered: 25-11-2012

How long will it take to reset a stuck IP profile?

I contacted support two days ago after my speed dropped from 7.2mb to just 2mb.  The bt speed test diagnostic showed the ip  profile stuck at 2mb, with the line speed at 8mb as normal.
With my previous ISP a stuck profile was resolved in less than a day,  anyone have a clue how long plusnet might take?
If a staff member could help I'd appreciate it, the support number is 65677500
2 REPLIES
Community Veteran
Posts: 4,874
Thanks: 126
Fixes: 24
Registered: 14-07-2009

Re: How long will it take to reset a stuck IP profile?

I've known it take several "attempts" although I have no idea why.
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: 13-07-2012

Re: How long will it take to reset a stuck IP profile?

Hi there,
Your line profile has now changed inline with your sync speed. This can sometimes take a couple of days to change. We receive a report that informs us of any line changes and this didn't come through so we've manually changed this. It's something we've raised with our suppliers and are working towards a resolution.