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How long until the line 'settles'?
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How long until the line 'settles'?
28-07-2013 12:22 AM
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New customer since Wednesday. On that day the speeds were fine. Since then it's become erratic, and right now it's unacceptable. How long will I have to put with the speed you can see in the attached image?
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Re: How long until the line 'settles'?
28-07-2013 12:56 AM
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Have you tried restarting the router? (Best to do that in daylight hours.)
David
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Re: How long until the line 'settles'?
28-07-2013 9:58 AM
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The advice given in the 'Welcome To Plusnet: Getting Started With Your Wireless Router' booklet says I shouldn't switch the router off because the exchange will think my line is unstable and reduce my speed.
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Re: How long until the line 'settles'?
28-07-2013 10:24 AM
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Hi Havel, the speeds you posted are totally & utterly unacceptable.
I've been a Plusnet customer since mid May & my speeds settled down within a couple of days.
I never had below 9Mbps, not even on first connection.
Go into the 'Help & Support' section, scroll down to Help Assistant & then click on 'Ask a Question'.
Here you can attached a copy of your speedtest findings.
I've been a Plusnet customer since mid May & my speeds settled down within a couple of days.
I never had below 9Mbps, not even on first connection.
Go into the 'Help & Support' section, scroll down to Help Assistant & then click on 'Ask a Question'.
Here you can attached a copy of your speedtest findings.
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Re: How long until the line 'settles'?
29-07-2013 4:41 PM
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Hi Havel,
Sorry to see that the speeds aren't up to scratch yet. I've just performed a number of different checks against your connection but no obvious issues were highlighted.
I'd advise heading to http://faults.plus.net to take that further.
Adam
Sorry to see that the speeds aren't up to scratch yet. I've just performed a number of different checks against your connection but no obvious issues were highlighted.
I'd advise heading to http://faults.plus.net to take that further.
Adam
Message 5 of 5
(495 Views)
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