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How long to switch to Plusnet?

JessicasDad
Dabbler
Posts: 21
Thanks: 2
Registered: ‎27-03-2014

How long to switch to Plusnet?

Hi,
Just wondered how long it normally takes to switch to Plusnet from BT?
I placed my order online on the 18th and still haven't had any emails or other contact confirming the date I should expect to be switched over. Is this normal?
I tried asking support (ticket number 83271160) but got a vague answer back that the provisioning team would place the order and then let me know the dates.
Surely they should have placed the order by now, over a week since I joined?
Ross
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: How long to switch to Plusnet?

Hi Ross,
I'm just taking a look into this now for you.
Chris Pettitt
Cloud Environments Engineer
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: ‎26-11-2011

Re: How long to switch to Plusnet?

Ross, I've just updated Ticket: 83271160 for you, I hope this addresses all of the questions you've put across and I hope it resolves the issue for you too.
Chris Pettitt
Cloud Environments Engineer
JessicasDad
Dabbler
Posts: 21
Thanks: 2
Registered: ‎27-03-2014

Re: How long to switch to Plusnet?

Quote from: Chris
Ross, I've just updated Ticket: 83271160 for you, I hope this addresses all of the questions you've put across and I hope it resolves the issue for you too.

Hi Chris,
It answers my questions perfectly - thanks for taking the time to look into this for me, and hopefully the outcome of the investigation will stop it happening to anyone else in the future.
Thanks again Smiley
Ross