How long to get a reply from PlusNet sales?
Hi kjaerligkatt,
I've just had a word with one of the sales managers and he said they're usually picked up in about 4 hours. He can't see why you wouldn't have had a reply unless it was closed in error. He suggests you either raise it again or call on 0845 140 0200.
Jojo
I've just had a word with one of the sales managers and he said they're usually picked up in about 4 hours. He can't see why you wouldn't have had a reply unless it was closed in error. He suggests you either raise it again or call on 0845 140 0200.
Jojo
Hi kjaerligkatt,
Have you taken away the first zero when you dialled the +44?
I'm sure the contact will be picked up though.
Jojo
Have you taken away the first zero when you dialled the +44?
I'm sure the contact will be picked up though.
Jojo
Sorry to bring this back to the forum, but Sales seem really busy and slow to reply 
I received a reply to my query yesterday, shortly after Jojo chased it
As it turns out, the price I thought I'd found wasn't cheaper - fair enough, I can't do maths and 'Price Beat' doesn't apply. However the reply also added :
So I wrote back yesterday afternoon to ask for a further explaination, and asked the following:
What I'd done is look at the cheapest broadband only prices for the competitor (in this particular case Madasafish MAX, their most basic, cheapest offering), and compared it to PlusNet Value. What I understand is that IF the competitor's lowest broadband only packaged HAD been cheaper than Plusnet Value, then the Price Beat charges for Value, Extra OR Pro would be available to choose from. The reply from Plusnet seems to suggest that if I'm considering Extra or Pro I should be looking at different figures from the competitor, not their cheapest as I'd had done. Although the second sentence seems to confirm I've done it correctly, it doesn't then make sense - since I WAS taking the competotors lowest price! And it seems to contradict the 1st sentence, which says I've compared the wrong cometotor's prices, since I'm thinking of Extra or Pro!
I'm really confused now Could someone maybe explain what I've got wrong, and what the reply from PlusNet sales means?
Thanks in advance, Neil
I received a reply to my query yesterday, shortly after Jojo chased it
As it turns out, the price I thought I'd found wasn't cheaper - fair enough, I can't do maths and 'Price Beat' doesn't apply. However the reply also added :
Quote Also you aren't looking at the value package, you have indicated you would be looking at Extra or Pro, so these prices wouldn't be the ones to look at anyway.
Our price match only applies to the cheapest standalone broadband in the market, not cheapest in a particular category.
So I wrote back yesterday afternoon to ask for a further explaination, and asked the following:
Quote I wonder if you could explain the price match a little further for me. What I understood from your website, and the further clarification on your community forums, is that your promise is that if there is a broadband only package (i.e. no other services, such as phone calls, included) available on my exchange then your will offer Value, Extra or Pro at the 'Price Beat' price indicated in this table (item 4):
http://www.plus.net/support/broadband/products/low_cost_areas.shtml
Is that not correct? I understand that the Madasfish price is NOT lower, as you have pointed out, but IF it had been the price I thought then I understood that the Price Beat price in the above table would have been offered on each of your packages. Is that not correct?
If I am not comparing the correct prices for Extra and Pro, as you say, then which prices should I be comparing?
What I'd done is look at the cheapest broadband only prices for the competitor (in this particular case Madasafish MAX, their most basic, cheapest offering), and compared it to PlusNet Value. What I understand is that IF the competitor's lowest broadband only packaged HAD been cheaper than Plusnet Value, then the Price Beat charges for Value, Extra OR Pro would be available to choose from. The reply from Plusnet seems to suggest that if I'm considering Extra or Pro I should be looking at different figures from the competitor, not their cheapest as I'd had done. Although the second sentence seems to confirm I've done it correctly, it doesn't then make sense - since I WAS taking the competotors lowest price! And it seems to contradict the 1st sentence, which says I've compared the wrong cometotor's prices, since I'm thinking of Extra or Pro!
I'm really confused now
Could someone maybe explain what I've got wrong, and what the reply from PlusNet sales means? Thanks in advance, Neil
Now I'm totally confused! Please explain why lower Price Beat prices are shown for Extra and Pro in this table: http://www.plus.net/support/broadband/products/low_cost_areas.shtml#costs
I'm glad I'm not the only one confused Jelv!
To be honest, this lack of apparant understanding of the offer by Plusnet staff and poor clarity is seriously beginning to put me off re-signing with Plusnet If it's not clear internally, how can we be expected to understand it as prospective customers?
I have to say, I think the products look very good and definitely competitive in the current market BUT my experience with getting answers from Sales over the past 5 days is really putting me off.
To be honest, this lack of apparant understanding of the offer by Plusnet staff and poor clarity is seriously beginning to put me off re-signing with Plusnet
If it's not clear internally, how can we be expected to understand it as prospective customers?I have to say, I think the products look very good and definitely competitive in the current market BUT my experience with getting answers from Sales over the past 5 days is really putting me off.