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How long to be removed from Postini?

praethon
Grafter
Posts: 61
Registered: ‎03-06-2007

How long to be removed from Postini?

OK, so like a few people I have had enough of Postini. I raised a ticket (ticket ID 24370571) asking them to change my mx records to point to the Plusnet mail servers instead of the Postini mail servers. This ticket was raised 4 days ago and there has been no response to date. How long should I expect to wait before any action is taken?
10 REPLIES
praethon
Grafter
Posts: 61
Registered: ‎03-06-2007

Re: How long to be removed from Postini?

Well it looks like my posting on here has prompted some action from CS. Within 20 mins of posting on the forum the ticket was updated. Thanks for that Chris  Smiley
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: How long to be removed from Postini?

I'd actually just noticed there were a couple of unanswered tickets in there and was about to reply to them when you posted. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
praethon
Grafter
Posts: 61
Registered: ‎03-06-2007

Re: How long to be removed from Postini?

So what is happening now. No emails are coming through at all. Until the DNS records have fully propagated, am I going to be without my domain mailboxes?
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: How long to be removed from Postini?

It looks like the domain mx records are still pointing to Postini but your domain is no longer in their system. I've raised a problem to stop this happening in future and also sent a ticket from your account up to our networks team to resolve this for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
praethon
Grafter
Posts: 61
Registered: ‎03-06-2007

Re: How long to be removed from Postini?

Chris, can you please give the network team a nudge on that ticket you raised. There has been no action yet. I am still without 11 email accounts because of this  Angry
Community Gaffer
Community Gaffer
Posts: 17,667
Thanks: 659
Fixes: 163
Registered: ‎05-04-2007

Re: How long to be removed from Postini?

Sorry for the delay, one of my colleagues is going to look at this asap.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
praethon
Grafter
Posts: 61
Registered: ‎03-06-2007

Re: How long to be removed from Postini?

All sorted. Thanks Chris  Smiley
mcgurka
Grafter
Posts: 764
Registered: ‎09-10-2007

Re: How long to be removed from Postini?

Lucky you! Ive had an on-going problem (for years now!!) which I decided to raise again back in February.. only recently has it been discovered that it was the fault of postini... and a faulty script which I am told is fixed... so I will sit tight and see if it will work!
*waits on CSC*
MrToast
Grafter
Posts: 550
Registered: ‎31-07-2007

Re: How long to be removed from Postini?

Until spotting this thread I was not aware that bypassing Postini was an option.... Is there any further background anyone could point me to?
Community Gaffer
Community Gaffer
Posts: 13,476
Thanks: 1,197
Fixes: 95
Registered: ‎04-04-2007

Re: How long to be removed from Postini?

I'm guessing from your other post this evening that you found the necessary info. Remember to give me a nudge tomorrow and I'll make sure your problem gets sorted out.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵