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How long should it take to provision the trial?

mwerle
Grafter
Posts: 87
Thanks: 4
Registered: ‎14-01-2009

How long should it take to provision the trial?

Hi,
I don't want to come across impatient, however the last activity on my support ticket (27577309) for joining the ADSL2+ trial was on 2nd Feb by a script with a note saying that I would be contacted shortly.  I have sinced poked the ticket on the 12th Feb but have not had a reply.
Prior to that the last human reply was on 15th Jan which indicated my ticket would be resolved in 2-3 weeks.
Is this normal and should I exercise more patience, or has my ticket gotten buried under the deluge of impatient trialists?
Many thanks,
- Micha.
7 REPLIES
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: How long should it take to provision the trial?

Hiya,
Because it's a gradual trial and there's been a lot of interest, there is a backlog of orders.
We don't want to do things too quickly, so we're biding our time.
I'll try and get an update for you.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: How long should it take to provision the trial?

Hi,
It appears that your order was cancelled for an unknown reason.
I'm currently trying to replace it.
mwerle
Grafter
Posts: 87
Thanks: 4
Registered: ‎14-01-2009

Re: How long should it take to provision the trial?

Hi Jamesh,
Thanks very much for looking into this for me,
Cheers,
- Micha.
James
Grafter
Posts: 21,036
Registered: ‎04-04-2007

Re: How long should it take to provision the trial?

Micha,
I'm afraid I'm having system problems!
If you give me a shout on Monday I'll try again then.  It should take 5 working days for an order to complete.
mwerle
Grafter
Posts: 87
Thanks: 4
Registered: ‎14-01-2009

Re: How long should it take to provision the trial?

Hi James,
No worries, will do.
Thanks,
-  Micha.
prichardson
Grafter
Posts: 1,503
Thanks: 1
Registered: ‎05-04-2007

Re: How long should it take to provision the trial?

I remembered seeing this thread yesterday, so thought I would pop by to make sure it has been done.
Oh well, turns out I placed it earlier today anyway.
Should be good to go a week on Monday for your line, provided things go ahead as normal
mwerle
Grafter
Posts: 87
Thanks: 4
Registered: ‎14-01-2009

Re: How long should it take to provision the trial?

Hi Phil,
Thanks for your update.
Cheers,
- Micha.