How long for 135kbps?

[#1]

I had a problem with connecting yesterday and today I get home to find I've dropped to 135kbps. How long must I sit and wait to go back up, if ever?
Download Speed
46 Kbps

0 Kbps 250 Kbps
Max Achievable Speed
Download speedachieved during the test was - 46 Kbps
For your connection, the acceptable range of speedsis 100-250 Kbps.
Additional Information:
Your DSL Connection Rate :1647 Kbps(DOWN-STREAM), 443 Kbps(UP-STREAM)
IP Profile for your line is - 135 Kbps
The throughput of Best Efforts (BE) classes achieved during the test is - 13.16:35.7:52.58 (SBE:NBE:PBE)
These figures represent the ratio while sententiously passing Sub BE, Normal BE and Priority BE marked traffic.
The results of this test will vary depending on the way your ISP has decided to use these traffic classes.
2. Upstream Test:  -provides background information.
Upload Speed
351 Kbps

0 Kbps 443 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 351 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 443 Kbps

[#2]

3 or 4 days... but could be longer if it gets stuck (Plusnet don't get or fail to process the IP change from BT).

[#3]

I noticed yesterday during the problem that there were loads of errors. I checked just now and they are still there but the exact same amount.
I rebooted my router just now and after connecting I get this:
Link Information
Uptime: 0 days, 0:00:45
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 443 / 2,387
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 35.5 / 55.5
SN Margin (Up/Down) [dB]: 16.0 / 12.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 4,294,967,264 / 0
CRC Errors (Up/Down): 4,294,967,264 / 3
HEC Errors (Up/Down): 0 / 1
That seems like a huge number of errors, but only happens on connection and doesn't seem to increase.

[#4]

Here's another capture 4 minutes later:
Link Information
Uptime: 0 days, 0:05:19
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 443 / 2,387
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 35.5 / 55.5
SN Margin (Up/Down) [dB]: 16.5 / 13.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 4,294,967,264 / 0
CRC Errors (Up/Down): 4,294,967,264 / 10
HEC Errors (Up/Down): 0 / 7
So 4 billion errors in less than 40 seconds but 0 in 4 minutes.

[#5]

Quote from: jayed

I rebooted my router just now

Well that will have delayed you getting your normal speeds back!
Leave it on 24x7 and don't reboot it.

[#6]

Yeah, I realised that but wanted to check those error numbers. Here's some more:
Uptime: 0 days, 0:22:06
DSL Type: G.992.3 annex A
Bandwidth (Up/Down) [kbps/kbps]: 443 / 2,387
Data Transferred (Sent/Received) [kB/kB]: 0.00 / 0.00
Output Power (Up/Down) [dBm]: 12.5 / 0.0
Line Attenuation (Up/Down) [dB]: 35.5 / 55.5
SN Margin (Up/Down) [dB]: 17.0 / 13.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 1 / 0
FEC Errors (Up/Down): 4,294,967,264 / 0
CRC Errors (Up/Down): 4,294,967,264 / 94
HEC Errors (Up/Down): 0 / 59
So still barely a change 20 minutes later but huuuuugggee amounts on connection.

[#7]

That number looks too close to this one: 4294967296, which is 2^32. Almost as if it's a software problem rather than actual errors.

[#8]

Same number of errors here http://community.plus.net/forum/?topic=86694.msg720147
and on other forums I've found in a google search. Looks to me like an error code of some sort.

[#9]

The IP Profile says 135, so why am I only getting 40 odd?

[#10]

Hi jayed,
Are you using extension cables/sockets at all? If you plug into the test socket? Let me know so I can run some checks for you.
Jojo

[#11]

Hi, won't disconnecting to do this make me have to wait longer to get my profile back up?

[#12]

Not if you disconnect via the router's interface before unplugging - that way the exchange records it as a requested disconnect, rather than forced.
Hope that helps,

[#13]

And make sure you don't end up disconnecting/reconnecting more than once. If you do find the need to do a second one delay it for at least an hour.

[#14]

Ok. I'll have to do it when I get home in about an hour. Is it ok to it then?

[#15]

Hi jayed,
Definitely do that. I'll try to test that later form home and see what steps we should take next.
Jojo